Subscriber Residential Agreement

This Agreement was last revised on March 30, 2023

Thank you for choosing HughesNet®!

PLEASE READ THIS ENTIRE SUBSCRIBER AGREEMENT CAREFULLY, AS IT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC (“HUGHES”). BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

Subscriber Agreement Organization

This Subscriber Agreement is organized into six “Parts:”

Part I – Key Provisions;

Part II – The Service, Your Subscription, This Subscriber Agreement, and Dispute Resolution and Binding Arbitration;

Part III – Payment;

Part IV – Permitted Use and Restrictions on Use;

Part V – Grant of Important Rights by You to Us, and Important Disclaimers, Acknowledgments, and Obligations;

Part VI – General (Note: Although located at the end of this Subscriber Agreement, these terms are important).

PART I – KEY PROVISIONS

1.1 SPEED CLAIMS AND DISCLAIMERS.

HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico, except for HughesNet Fusion plans which are only available in the contiguous U.S. Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal. Use of the Service is subject to the Fair Access Policy and Acceptable Use Policy.

The listed speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites. The HughesNet Service with speeds of up to 25 mbps down and 3 mbps up is available within the contiguous United States. Speeds in parts of Alaska will be slower. HughesNet Fusion plans are only available where appropriate wireless coverage is available.

1.2 EQUIPMENT.

You specifically agree that any Equipment provided to you may be new or refurbished as new. Any refurbished Equipment will have the same warranty as new Equipment. For HughesNet satellite-only plans, if you choose to purchase your Equipment from Hughes, and the Equipment installed at your location is refurbished, in consideration of our provision of such refurbished Equipment, we will provide you with a $25 credit on your first Service invoice.

The satellite modem, multipath device, power supplies, wireless antenna (indoor) and satellite antenna and radio (outdoor) (collectively, the “Equipment”) to be installed at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty, except for such Equipment that you have purchased from Hughes. Unless you purchased the Equipment from Hughes, you shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment owned by Hughes (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service (except for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna) if you have selected the self-install option). You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement.

1.3 SERVICE COMMITMENT AND SERVICE TERMINATION FEES.

All Service Plans require a commitment of twenty-four (24) months. (Note that if you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades during your commitment period, your new service commitment will be 12 months or the remainder of your initial commitment, whichever is longer). If you have subscribed to any Service Plan and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Service Termination Fees described below. In addition, unless you purchased the Equipment, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the applicable Unreturned Equipment Fee described below.

Early Termination: Purchase Option for HughesNet satellite-only plans and HughesNet Fusion plans (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order (except as otherwise provided herein).

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.
 

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have thirty (30) days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, and your payment obligations under your then-current HughesNet satellite-only plan will continue to apply. You must return the HughesNet Fusion equipment within thirty (30) days of cancellation to be eligible for a refund of the HughesNet Business Fusion equipment.

Early Termination: Lease Option for HughesNet satellite-only plans and HughesNet Fusion plans

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the applicable HughesNet Service plan. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

In addition, you must return your Equipment in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna). If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have thirty (30) days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your payment obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

If you cancel at the end of your 24-month term commitment, you must return your Equipment in good condition within 45 days of cancellation date or you will be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna).
 
For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipment.

You are not required to return, and Hughes is not obligated to de-install, the outdoor antenna, outdoor mount, or any cables. If you elect to have the complete system or the outdoor antenna, outdoor mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.

You will not receive a credit for installation or de-installation charges or other fees.

Early Termination: HughesNet Voice (with Commitment)

If you cancel after activation but before the end of your 24-month term commitment, you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10 x (24-6) months, or $180.

Early Termination due to breach by Subscriber

If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and, unless you purchased the Equipment, the Unreturned Equipment Fee will be charged immediately upon cancellation. If you leased your Equipment and return the Equipment in good condition within 45 days from the date of termination, your account will be credited $300 ($100 for the satellite modem and power supply and $200 for the satellite radio) in the case of HughesNet satellite-only plans or $500 ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna) in the case of HughesNet Fusion plans.

Optional Equipment De-installation Service

As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the Equipment for a fee. The amount of this de-installation charge will be the fee then in effect for this service. In the event you elect to purchase this optional service, you will still be responsible for packing and mailing the equipment back to Hughes using the pre-paid label inside the material return box provided to you by Hughes.

1.4 METHOD OF PAYMENT.

Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (e.g., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Service Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.

PART II – THE SERVICE, YOUR SUBSCRIBERSHIP, THIS SUBSCRIBER AGREEMENT, AND DISPUTE RESOLUTION AND BINDING ARBITRATION

2 THE SERVICE.

Depending on the plan you select, Hughes provides a two-way, satellite only-based Internet access solution or a two-way, combination satellite and wireless-based Internet access solution that, in each case, carries information between the Internet and your personal computer, tablet, or other mobile device (the “Service”).

2.1 COMPOSITION OF THE TERMS OF SERVICE.

This Subscriber Agreement, the HughesNet Fair Access Policy, the HughesNet Acceptable Use Policy, the HughesNet Service Termination Fees and Other Important Terms, and the HughesNet Subscriber Privacy Policy collectively make up the HughesNet Terms of Service. The HughesNet Terms of Service govern your HughesNet subscription and your use of the HughesNet Service and any other HughesNet services (as defined below). Certain features and services offered by Hughes and its suppliers contain additional terms or guidelines that supplement this Subscriber Agreement and, along with this Subscriber Agreement, will govern the use of those services. You will have an opportunity to review the additional terms before you sign up or use those services.

3 MODIFICATIONS; RIGHTS OF CANCELLATION OR SUSPENSION.

3.1 MODIFICATION OF THIS SUBSCRIBER AGREEMENT; NOTICES.

Hughes may revise this Subscriber Agreement (the “Agreement”) at any time by providing notice to you. In the event you do not agree to such revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of such modifications or five (5) days after such notice is delivered, in which event you will not be bound by such modifications. Otherwise, except as provided in Section 5.5, your continued use of the Service after such time constitutes your full acceptance of such modifications. Unless we provide notice to you of any revision to this Subscriber Agreement, and you accept or have been deemed to have accepted any such revision, this version of the Subscriber Agreement will govern the terms of your HughesNet subscription until the Service is canceled or terminated. Hughes may deliver notices to you by any of the following methods as determined by Hughes using your account information in our records: mail, phone or electronic means, including over the HughesNet Service. Electronic notices are considered delivered when sent. If Hughes elects to mail notices, such mailed notice will be considered delivered 3 days after mailing.

3.2 MODIFICATION OF THE SERVICE.

Hughes may discontinue, add to, or revise any or all aspects of the Service in Hughes’ sole discretion, with or without notice, including without limitation access to support services, publications, and any other products or services ancillary to the Service. For purposes of illustration and not limitation, Hughes may: (1) establish and enforce limitations concerning use of the Service, e.g., the maximum number and/or size of email messages that may be sent from or received by an account on the Service, and the maximum amount of capacity that may be used by a single user or a single account; (2) take any action that Hughes deems appropriate to prevent and/or delete bulk email; (3) delete old email messages from any account; (4) quarantine or delete messages or content suspected of containing viruses or other malware; (5) refuse to process email or instant messages that fit criteria defined by us; (6) if any Number (“Number” being a ten (10) digit telephone number assigned to you to provide access to the Services or such other means of verifying your identification) is assigned to you by Hughes or the underlying wireless provider, change the Number from time to time; or (7) modify any user setting. In the event that Hughes makes any changes to the Service or its availability, Hughes may, but is not required to, notify you.

3.3 PRICING REVISIONS; NOTICES.

Hughes may revise pricing for any service plans at any time by providing notice of any price change to you in accordance with Section 3.1. Hughes will endeavor to provide at least 30 days’ notice of any such change to you. In the event you do not agree to such price revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of the price change or thirty (30) days after such notice is delivered, in which event you will not be bound by such changes. Otherwise, except as provided in Section 5.5, your continued use of the Service after such time constitutes your full acceptance of such pricing revisions.

3.4 TERMINATION BY SUBSCRIBER.

In the event that Hughes modifies this Agreement or related pricing or billing terms, you may terminate your account and this Agreement by giving notice of termination to Hughes within 30 days of your receipt of notice of such modification. Any such termination will not be subject to a Service Termination Fee (but will be subject to any applicable Unreturned Equipment Fee). Subject to your payment of the termination charges herein described, you may also terminate your account and this Agreement at any other time and for any reason on written notice to Hughes. You must terminate this Agreement in accordance with the terms and conditions specified herein; failure to do so may delay or prevent us from knowing that termination was intended. Failure to terminate in accordance with this Agreement may result in your continued liability for all fees and charges associated with your Service account until such time as the Agreement has been properly terminated or Hughes has acknowledged such termination in writing. In the event you cancel your subscription to the Service prior to the expiration of the minimum commitment period specified for your applicable service plan, you may be subject to a service termination fee as specified in Section 1.3.

If you wish to terminate your service, contact our Billing Department at 1-866-347-3292. Except as may be otherwise provided in this Agreement, cancellation of your Subscription is your sole right and remedy with respect to any dispute with Hughes. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or Hughes’ enforcement or application of this Agreement; (2) any policy or practice of Hughes, including the Fair Access Policy and the HughesNet Subscriber Privacy Policy, or Hughes’ enforcement or application of these policies; (3) the content available on the Service or the Internet or any change in content provided by Hughes; (4) your ability or inability to access and/or use the Service; or (5) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges, or billing methods. Any such cancellation shall be without prejudice to your obligation to pay any applicable service termination fees. 

3.5 TERMINATION OR SUSPENSION BY HUGHES.

Hughes reserves the right to terminate or suspend your account and this Agreement at any time, with or without notice, in whole or in part, for any reason or no reason.

3.6 CONTINUATION OF OBLIGATIONS.

Notwithstanding any cancellation or termination of this Agreement or your account, or any suspension or termination of access to or use of the Service, you will remain responsible for any obligations accrued up to the date of such action, including payment of any charges that may be due as a result of or in connection with such action(s).

4 WHO MAY USE THE SERVICE? – RESPONSIBILITY AND SUPERVISION.

4.1 AGE AND ACCOUNT SETUP.

You represent that you are at least 18 years of age and have the right and ability to enter into this Agreement. You agree that you are responsible for installing, establishing, and setting up, and for verifying and maintaining, the account, options, settings, and other parameters under which the Service is used, including (without limitation) all related passwords and user identification information. These account functions may be performed only by a person at least 18 years of age, without exception.

4.2 MULTIPLE USE OF ACCOUNT.

Multiple members of your household may share a single ID number and account, if authorized by you to use the account.

4.3 INSTALLATION OF SUBSCRIBER EQUIPMENT.

You acknowledge and agree that Hughes or its designated service provider may be required to access your premises and/or devices in order to install and maintain the components necessary for you to access the Service (the “Subscriber Equipment”). By accepting this Agreement and scheduling a service or installation visit, you hereby authorize Hughes or its service provider to access your premises for the purpose of installing, repairing, or replacing Subscriber Equipment. NEITHER HUGHES NOR ITS SERVICE PROVIDER SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY LOSSES RESULTING FROM INSTALLATION, REPAIR, OR OTHER SERVICES, INCLUDING WITHOUT LIMITATION DAMAGE TO YOUR PREMISES OR DEVICES, OR LOSS OF SOFTWARE, DATA, OR OTHER INFORMATION FROM YOUR DEVICES.

4.4 SUBSCRIBER RESPONSIBILITY.

You shall be responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for goods or services purchased thereon, or any other expenses incurred as a result of any use of your account. You promise to pay the amounts billed for any such goods or services, along with any related fees, taxes, and charges. Use of your account is limited to family members residing at your permanent residence. You acknowledge that you are aware that areas accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of the Service by minors who use the Service through your account. You hereby ratify and confirm any obligations a minor using your account enters into or assumes and any promises or permissions such minor makes or gives. You agree to: (1) provide us with true, accurate, current, and complete information about yourself; and (2) promptly update this information to keep it true, accurate, current and complete.

5 DISPUTE RESOLUTION AND BINDING ARBITRATION.

5.1 GENERAL.

EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS BETWEEN YOU AND HUGHES, BASED ON, ARISING OUT OF, INVOLVING, OR RELATING IN ANY WAY TO THIS SUBSCRIBER AGREEMENT, THE HUGHESNET SERVICE, ANY OTHER ASPECT OF OUR RELATIONSHIP, OR ANY RELATED PRODUCTS OR SERVICES, INCLUDING WITHOUT LIMITATION CLAIMS BASED ON CONSUMER PROTECTION LAWS, UNFAIR COMPETITION LAWS, OTHER STATUTES, CONTRACT, TORT, MISREPRESENTATION, FRAUD, OR ANY OTHER LEGAL THEORY (COLLECTIVELY, “CLAIMS”), SHALL BE SETTLED BY BINDING ARBITRATION AS SET FORTH HEREIN. ANY QUESTIONS AS TO THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT OR AS TO THE ARBITRABILITY OF ANY CLAIM SHALL BE DECIDED BY THE ARBITRATOR, EXCEPT THAT ANY QUESTIONS AS TO THE APPLICABILITY OR ENFORCEABILITY OF THE PROHIBITION ON CLASS PROCEEDINGS IN SECTION 5.3 SHALL ONLY BE DECIDED BY A COURT. THIS AGREEMENT TO ARBITRATE IS SUBJECT TO THE FEDERAL ARBITRATION ACT.

Arbitration means that any Claim will be decided by an independent arbitrator and will not be decided in court by a judge or jury. The applicable procedures may be different from procedures followed in court. In an arbitration, there is no right to a jury trial, discovery may be limited, and the grounds for seeking appeal or judicial review of the arbitrator’s award are limited. BY ENTERING INTO THIS SUBSCRIBER AGREEMENT, YOU AND HUGHES ARE WAIVING ANY RIGHT TO A JURY TRIAL IN ANY CLAIMS.

An arbitrator must honor the terms and conditions of this Agreement to the same extent that any court would. Except as otherwise expressly provided herein, the same claims, legal theories, damages, and other relief that would be otherwise available in court, including any right you may have to recover attorney’s fees and/or litigation costs, shall also be available in an arbitration commenced pursuant to this clause. This agreement to arbitrate shall survive termination of this Agreement and will apply to any Claims brought or arising before or after termination of this Agreement.

This Dispute Resolution and Binding Arbitration provision (all subparts of this Section 5) shall, to the extent permitted by law, apply to all pending and future claims, disputes, arbitrations, and litigation, including those involving former subscribers whose agreements terminated prior to the adoption of this provision.

In the event of a Claim, nothing in this Agreement shall entitle either party to payment of the other party’s attorney’s fees and expenses, regardless of the outcome of the Claim. Except to the extent otherwise provided by law, the parties shall bear their own respective attorney’s fees and expenses in connection with any Claim.
 

5.2 DISPUTE RESOLUTION AND ARBITRATION PROCEDURES.

Pre-Arbitration Dispute Resolution. Prior to initiating any arbitration or small claims court proceeding against the other, you and Hughes must undertake good faith efforts to attempt to resolve the Claim in accordance with the following procedures. The party asserting the Claim must send the other party a written notice of their claim (“Notice of Claim”). Any Notice of Claim to Hughes should be sent to: HughesNet Customer Service, 11717 Exploration Lane, Germantown, MD 20876 (the “Notice Address”). Any Notice of Claim to you will be sent to your billing address or to the primary email address associated with your account. The Notice of Claim should describe the nature of the problem, claim, or dispute and set forth the specific relief, including the amount of any monetary damages, sought. After delivery of a Notice of Claim to the responding party, the parties shall engage in good faith efforts to resolve the Claim for a period of 60 days (which may be extended by agreement) (the “Pre-Arbitration Period”). Upon the request of either party at any point prior to conclusion of the Pre-Arbitration Period, the parties shall meet by phone or videoconference at a mutually convenient date and time to discuss the potential resolution of the Claim. The party asserting the Claim may not commence arbitration or small claims proceedings against the responding party prior to the conclusion of the Pre-Arbitration Period.

Any Notice of Claim, responses to the Notice of Claim, or related written communications to Hughes should be mailed to Notice Address. Any Notice of Claim, responses to the Notice of Claim, or related written communications to you will be sent to the primary email or mailing address associated with your account.

If this exchange of communications results in an agreement prior to the expiration of the Pre-Arbitration Period, neither party may commence any arbitration or small claims court proceeding based on or arising from the Claim that is the subject of the Notice of Claim. Under no circumstances may either party commence an arbitration or small claims court proceeding against the other prior to the completion of the Pre-Arbitration Period.

The efficient and orderly resolution of Claims requires that any communications to Hughes come from you, as the account holder, or persons who are legally entitled to act on your behalf. Accordingly, any Notice of Claim filed in your name or on your behalf should certify that the person submitting the Notice of Claim and any related communications is the HughesNet account holder, an attorney-at-law who represents you, a person to whom you have given a power of attorney, or another person that a court of law has authorized to act as your legal representative. Unless they act in one of these capacities, friends, family members, members of your household and other third parties do not have authority to act on your behalf with respect to these Dispute Resolution and Arbitration Procedures.

Arbitration Proceedings. Any arbitration between you and Hughes shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as supplemented and modified by the terms of this Agreement. In the event of any conflict between this Dispute Resolution and Binding Arbitration clause and the applicable AAA rules, this clause shall govern. The AAA Consumer Arbitration Rules (the “AAA Rules”) may be obtained online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

You and Hughes agree that any arbitration shall be resolved by a single arbitrator and shall be based on the submission of documents alone, without a hearing. In the event the arbitrator determines that a hearing is required, you and Hughes agree that the hearing shall be conducted by telephone or video conference if practicable, and any in person hearing shall be conducted in a location reasonably convenient to you and Hughes.

Arbitration Costs and Fees. If you commence an arbitration, the AAA Rules require you to pay a filing fee, and requires Hughes to pay a filing fee, certain administrative fees and the arbitrator’s compensation and expenses. Depending on the outcome of the arbitration, you and Hughes reserve the right to require the other to pay a portion of such fees, compensation and expenses pursuant to applicable law or upon the arbitrator’s determination that a claim or counterclaim was filed for purposes of harassment or is patently frivolous.

5.3 PROHIBITION ON CLASS, COORDINATED AND CONSOLIDATED PROCEEDINGS.

IT IS THE PURPOSE OF THIS DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION TO RESOLVE ANY CLAIM FAIRLY, EFFICIENTLY AND ON AN INDIVIDUALIZED, CASE-BY-CASE BASIS. ACCORDINGLY, YOU AND HUGHES AGREE THAT NO CLAIM MAY BE BROUGHT OR MAINTAINED AS PART OF A CLASS ARBITRATION OR PROCEEDING OR COORDINATED OR CONSOLIDATED DIRECTLY OR INDIRECTLY WITH ANY CLAIM INVOLVING OTHER HUGHESNET SUBSCRIBERS, REGARDLESS OF WHETHER THE APPLICABLE ARBITRATION RULES WOULD OTHERWISE PERMIT CLASS OR REPRESENTATIVE PROCEEDINGS. YOU AND HUGHES MAY ONLY PURSUE A CLAIM AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND MAY NOT PURSUE A CLAIM AGAINST THE OTHER ON BEHALF OF OR IN COORDINATION WITH ANY OTHER PERSON, AND NO OTHER PERSON MAY PURSUE A CLAIM ON BEHALF OF YOU OR HUGHES AGAINST THE OTHER. AN ARBITRATOR MAY ENTER AN AWARD ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.

5.4 LIMITATIONS ON ARBITRATION PROVISION.

Notwithstanding Sections 5.1 and 5.2, but subject to Section 5.3, you or Hughes may bring an individual action against the other for individualized relief in a small claims court of competent jurisdiction, and arbitration shall not be required as to any Claim relating to the validity or enforcement of either party’s patents, copyrights, or other intellectual property or as to any Claim to enjoin a violation of Section 5.3.

5.5 RIGHT TO OPT OUT; FUTURE CHANGES.

TO THE EXTENT YOUR CURRENT HUGHESNET SERVICE BEGAN PRIOR TO ANY ADDITION OR AMENDMENT TO THIS DISPUTE RESOLUTION AND BINDING ARBITRATION CLAUSE, AND YOU HAVE NOT OTHERWISE CONSENTED TO SUCH ADDITION OR AMENDMENT, YOU MAY OPT OUT OF THAT ADDITION OR AMENDMENT. TO DO SO, YOU MUST NOTIFY HUGHES IN WRITING TO THE ABOVE NOTICE ADDRESS WITHIN 30 DAYS AFTER YOU FIRST RECEIVE NOTICE OF THIS CLAUSE. YOUR WRITTEN NOTICE MUST INCLUDE YOUR NAME, ADDRESS, HUGHES ACCOUNT NUMBER, AND A CLEAR STATEMENT THAT YOU DO NOT AGREE TO BE BOUND BY SUCH ADDITION OR AMENDMENT. BY OPTING OUT OF SUCH ADDITION OR AMENDMENT, YOU AGREE THAT ANY CLAIM WILL BE GOVERNED BY THE DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION IN EFFECT IMMEDIATELY PRIOR TO SUCH ADDITION OR AMENDMENT.

5.6 EXCEPTION TO SEVERABILITY.

NOTWITHSTANDING SECTION 21.1, IF FOR ANY REASON THE PROHIBITION SET FORTH IN SECTION 5.3 IS NOT ENFORCED AS WRITTEN WITH RESPECT TO ANY CLAIM, THEN, EFFECTIVE IMMEDIATELY UPON THE WRITTEN ELECTION OF THE PARTY RESPONDING TO ANY SUCH CLAIM, SECTION 5.1 ALSO WILL NOT APPLY TO THAT CLAIM.

PART III – PAYMENT

6 FEES.

6.1 FEES, TAXES AND OTHER CHARGES.

You agree to pay, in advance, and in accordance with the provisions of the billing option you selected, any registration, activation, lease, and/or monthly fees, minimum charges, and other amounts charged to or incurred by you, or by users of your account, at the rates in effect for the billing period in which those amounts are charged or incurred. You agree to pay all applicable taxes and Universal Service assessments related to your use of the Service or the use of the Service by users of your account. Information on charges and surcharges (if any) that are to be paid to us and are incurred by you or by users of your account will be made available to you on the Website, and you agree that this is sufficient notice for all purposes as to charges incurred and paid or to be paid to us. In addition, you also agree to pay a surcharge on your service to cover Hughes’ liability for the payment of personal property taxes which may be owing by Hughes in respect of the equipment provided pursuant to this Agreement. Hughes reserves the right to increase fees, surcharges, or monthly subscription fees, or to institute new fees at any time upon thirty (30) days’ prior notice. You understand and acknowledge that you may not receive a bill in the mail for your Service. Additional terms relating to pricing, billing and payment are set forth and available on the Website.

6.2 PAYMENT.

YOU MUST PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION IN ORDER TO KEEP YOUR ACCOUNT CURRENT, COMPLETE, AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE). CHANGES TO SUCH INFORMATION CAN BE MADE AT www.myHughesNet.com. IF YOU FAIL TO PROVIDE US WITH ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT HUGHES MAY CONTINUE CHARGING YOU FOR ANY SERVICE PROVIDED UNDER YOUR ACCOUNT, AND THAT YOU WILL BE RESPONSIBLE FOR ANY LATE FEES ASSOCIATED WITH HUGHES’ INABILITY TO OBTAIN PAYMENT BASED ON BILLING INFORMATION YOU HAVE PROVIDED.

You agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit or charge card bill. You agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement.

In the event that you used a debit card to activate your subscription, you authorize Hughes to initiate debit entries to your checking or savings account, as the case may be, for payment of the monthly charge for the Service. Hughes, pursuant to this authorization, will debit the monthly service charge for the Service from your account each month. In addition, Hughes will deduct from your account any and all service termination charges arising from termination of your Service prior to its required minimum term. Hughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and Hughes. Hughes will charge a return fee for each debit that is declined by your bank. The return fee will vary from state to state and will be the maximum amount allowed in each state.

You acknowledge that the recurring debit authorized hereunder will purchase the Service and that Hughes will continue to debit monies from your account until you revoke this authorization by going online to www.myHughesNet.com to change payment method or by mailing a written request to:

HughesNet Customer Service
11717 Exploration Lane
Germantown, MD 20876

Credit card payment is not required for residents of states where payment by credit cards may not be made mandatory. In the event that, for whatever reason, service charges are paid by you pursuant to a paper invoice to be prepared by Hughes, Hughes will charge you an additional monthly administrative fee at the then current rate (Please contact Hughes Customer Service for current rates). Further, in the event that checks submitted by you are returned for insufficient funds, or if your account is suspended for non-payment, and you wish to restore Services, in addition to other charges which may be applicable, you may be liable for an additional administrative charge of up to $25.00. If you think a charge is incorrect or you need more information, you should contact our billing department. You must contact us within sixty (60) days after receiving the statement on which the error or problem appeared. Hughes will make available to you a statement for each billing cycle showing payments, credit purchases, and other charges. Payment of the outstanding balance is due in full each month, and may be billed in advance or pre-charged as set forth above. If your payment is not received by us before the next statement is issued, you may be charged interest on the delinquent balance at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, prorated on a daily basis. Hughes may, but is not required to, accept partial payments from you. If partial payments are made, they will be applied to statements starting with the oldest outstanding statement. If you send us checks or money orders marked “payment in full” or otherwise labeled with restrictive endorsements, Hughes can, but is not required to, accept them, without losing any of Hughes’ rights to collect all amounts owed by you under this Agreement. In the case of late payment or non-payment, you understand and agree that Hughes may report such late payment or non-payment to the appropriate credit reporting agencies. If Hughes chooses to use any collection agency or attorney to collect money that you owe us or to assert any other right which we may have against you, you agree to pay the reasonable costs of collection or other action including, but not limited to, the costs of a collection agency, reasonable attorneys’ fees, and court costs, as provided by applicable law.

6.3 COMMENCEMENT AND DURATION OF SUBSCRIBERSHIP FEES.

You acknowledge that a monthly subscription fee will apply for each and every month (or portion thereof) that you subscribe to the Service. Once you subscribe, your account and payment obligations will continue until terminated as set forth herein.

6.4 UNUSED DATA TOKENS.

If available for your service plan, you agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

PART IV – PERMITTED USE AND RESTRICTIONS ON USE

7 SOFTWARE LICENSE.

To facilitate your use of the Service, Hughes may provide you with software and written materials including documentation (the “Software”). Subject to the terms of this Agreement, Hughes grants you a limited personal, non-exclusive, non-sublicenseable and nontransferable license to use and display the Software on any machine(s) on which you are the primary user or which you authorize for use. Unauthorized copying of any portion of the Software, including software that has been modified, updated, or merged or included with the Software, as well as the documentation provided, is expressly forbidden. You may not sublicense, assign or transfer this license or the Software except as expressly permitted by Hughes. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations under this license is void. You agree that you shall not, nor shall you permit others, to copy, duplicate, reverse engineer, decompile, or create derivative works from the Software, in whole or in part, including any written materials provided in conjunction with the Software. Hughes will occasionally provide automatic software and technology upgrades to improve the Service, such as virus and spam screening technologies, although these upgrades may not be consistent across all platforms and devices. You agree to accept and to take no action to interfere with such automatic upgrades, scanning, and related services.

8 SPECIFIC RESTRICTIONS ON USE OF THE SERVICE.

8.1 PROHIBITED CONDUCT.

You agree to comply with the terms of the Hughes Acceptable Use Policy, available at legal.hughesnet.com. Violations of the Acceptable Use Policy may result in suspension or termination of the Service.

8.2 FAIR ACCESS POLICY.

To ensure fair Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. Hughes assigns a download threshold to each service plan that limits the amount of data that may be downloaded. The Fair Access Policy can be viewed at legal.hughesnet.com. Any subscribers who exceed this limit will experience a temporary reduction of speed.

8.3 COMPLIANCE WITH LAWS.

You agree to comply with all applicable laws, rules, and regulations in connection with the Service, your use of the Service, and this Agreement.

8.4 NO RESALE.

You agree not to reproduce, resell, transfer, trade, sublicense, or exploit for any commercial purposes your subscription to the Service, any portion thereof, or any capabilities or applications enabled by the Service (e.g., HughesNet Voice).

8.5 ASSUMPTION OF RISK.

Hughes may, but shall not have any obligation to, screen content transmitted through and stored on the Service for objectionable material and material that violates any law or regulation, the terms of this Agreement, or the Acceptable Use Policy (collectively, “Objectionable Content”). Hughes may, but shall not have any obligation to, remove from the Service, or refuse to store or transmit, any Objectionable Content. You agree to bear all risks associated with any and all content you use, transmit, or receive on or through the Service, and agree that you will not rely on any such content.

PART V – GRANT OF IMPORTANT RIGHTS BY YOU TO US, AND IMPORTANT DISCLAIMERS, ACKNOWLEDGMENTS, AND OBLIGATIONS

9 COPYRIGHT AND LICENSES.

Hughes reserves all copyrights and other rights in and to any content available through the Service which is identified as, claimed by us as, or known by you to be, proprietary to Hughes or its licensors (collectively, “Proprietary Content”). The Proprietary Content is protected under U.S. and international copyright laws, including as a collective work. All copying, modification, distribution, publication, or other use by you, or by any user of your account, of any such content or other works is prohibited, except as expressly permitted by Hughes.

10 NO ENDORSEMENT.

Hughes does not endorse or in any way vouch for the accuracy, completeness, truthfulness, or reliability of any service, opinion, advice, communication, information, or other content on or made available through the Service. Such content does not necessarily constitute or reflect the views or approval of Hughes or any of its subsidiaries or affiliates.

11 INTERNET.

YOU ACKNOWLEDGE THAT INTERNET SITES, AND USE OF THE INTERNET, MIGHT CONSIST OF, INCLUDE AND/OR PROVIDE ACCESS TO IMAGES, SOUND, MESSAGES, TEXT, SERVICES, OR OTHER CONTENT AND MATERIAL THAT MAY BE UNSUITABLE FOR MINORS AND THAT MAY BE OBJECTIONABLE TO MANY ADULTS. YOU ACKNOWLEDGE THAT HUGHES IS NOT RESPONSIBLE FOR ANY SUCH CONTENT OR MATERIAL AND THAT ACCESS TO SUCH CONTENT AND MATERIAL THROUGH THE SERVICE IS AT YOUR SOLE RISK.

12 LIMITED WARRANTY ON PURCHASED EQUIPMENT.

If you purchased the Equipment from Hughes with your HughesNet Service, Hughes warrants that under normal use and wear the Equipment purchased by you from Hughes and used to access the Service, which may include the satellite modem, multipath device, power supplies, wireless antenna (indoor) and satellite antenna & radio (outdoor), will be free from defects in material and workmanship for a standard limited warranty term of 24 months from the date of activation. Any Equipment replaced or repaired under this warranty will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. This warranty is not transferable. If under normal use and wear, the Equipment becomes defective in materials or workmanship during the warranty period set forth above, Hughes shall at its option and expense, perform one of the following:

– We will repair or replace the defective Equipment within thirty (30) days of the date the defective Equipment was returned to Hughes’ designated address at your expense, to cause it to comply with the terms of this Limited Warranty. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.

– If service to the satellite antenna and radio is required, Hughes will, at its expense, repair or replace it pursuant to the limited warranty for the first six months after installation. From six months to the end of your limited warranty period, Hughes will cover the cost of the replacement equipment, but the cost of the onsite service technician visit, if necessary, will be paid by you. You may request a price estimate prior to the work, based on the type of the replacement. If your satellite antenna needs to be re-pointed after the first 6 months of service, a standard onsite visit fee will be charged to you. Reconditioned replacement components, parts, units, or materials may be used if the Equipment is repaired or replaced.

– We may upgrade the Equipment to a later-generation product that performs the same function and complies with the terms of this Limited Warranty.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To request Limited Warranty service you must contact Hughes Customer Service, toll-free, at 1-866-347-3292 within the Limited Warranty period.

This Limited Warranty will be void in its entirety if the Equipment is serviced by anyone other than Hughes or a Hughes-Authorized Service Center. Hughes neither assumes nor authorizes any Authorized Service Center or any other person or entity to assume any other obligation or liability beyond that which is provided for in this Limited Warranty.

This Limited Warranty does not cover damage or affected operation of the above-referenced Equipment resulting from:

– Non-professional installation; re-pointing of the antenna; removal, repair, or disassembly of Equipment by anyone other than a Hughes-Authorized Service Technician.

– Failure to follow instructions.

– Fire, flood, wind, lightning, earthquake, or other acts of God.

– Spills of food or liquids.

– Problems with electrical power.

– Misuse, abuse, accident, vandalism, alteration, or neglect.

– Use in combination with other external devices not manufactured or provided by Hughes.

This Limited Warranty does not cover items in the following categories:

– Software provided by any party other than Hughes.

– External devices not manufactured or provided by Hughes.

– Any payments for labor or service to representatives or service centers not authorized by Hughes.

EXCEPT AS SPECIFICALLY PROVIDED ABOVE, THE EQUIPMENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, HUGHES DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE EQUIPMENT IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE EQUIPMENT IS ASSUMED BY YOU.

No oral or written information or advice given by Hughes, its dealers, distributors, agents, or employees, shall create a warranty or in any way increase the scope of this warranty, and you may not rely on any such information or advice. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

All liability and obligations of Hughes under this Limited Warranty shall terminate upon expiration of the applicable warranty period provided herein. This Limited Warranty sets forth the entire responsibility of Hughes with respect to the Equipment. Hughes shall have no further liability to you or to any third party arising from the sale of the products whether based on warranty, contract, negligence, or other theories of liability. HUGHES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE ARISING OUT OF HUGHES’ BREACH OF THIS LIMITED WARRANTY, WHETHER SUCH DAMAGES AROSE IN CONTRACT OR TORT, AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE. In no event shall Hughes liability exceed the amount paid by you for the Equipment.

Hughes may, at its option, elect to ship replacement equipment in advance of receiving a failed item from you. If you do not return such failed piece of equipment to the address specified by Hughes within 20 days of Hughes shipping your replacement equipment, you agree to pay, and Hughes will automatically charge your account, an Unreturned Equipment Fee equal to $100 (satellite modem and power supply) for a HughesNet satellite modem and $200 (multipath device, and power supply) for a HughesNet Fusion multipath device. This fee will be collected in addition to your monthly service charge via your standard payment method (your credit/debit card on file or via invoice).

13 DISCLAIMER OF WARRANTIES ON THE SERVICE AND EXCLUSION OF LIABILITY.

13.1 WARRANTY DISCLAIMER.

NEITHER HUGHES NOR ITS WIRELESS PROVIDERS OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR OPERATE AT ANY MINIMUM OR OTHER SPEED IS EXPRESSLY DISCLAIMED. YOU AGREE THAT YOUR USE OF THE SERVICE AND THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HUGHES, ITS EMPLOYEES, DEALERS, OR THE LIKE SHALL CREATE A WARRANTY.

13.2 LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER HUGHES NOR ANY OF ITS INFORMATION OR CONTENT PROVIDERS, WIRELESS PROVIDERS, SERVICE PROVIDERS, LICENSORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO USE THE SERVICE WITHOUT LIMITING THE FOREGOING. IF FOR ANY REASON ANY PORTION OF THE FOREGOING LIMITATION OF LIABILITY SHALL BE VOIDED, THEN IN SUCH EVENT THE MAXIMUM, SOLE, AND EXCLUSIVE LIABILITY OF HUGHES, ITS DEALERS, DISTRIBUTORS, AGENTS, EMPLOYEES, OR THIRD-PARTY CONTENT PROVIDERS, IF ANY, SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE TOTAL AMOUNT ACTUALLY PAID TO HUGHES BY YOU FOR SERVICES FURNISHED UNDER THIS AGREEMENT FOR THE PERIOD OF TIME COMMENCING UPON THE OCCURRENCE OF SUCH ERROR, DEFECT, OR FAILURE, AND CEASING UPON THE DISCOVERY AND RECTIFICATION OF SUCH, IN WHOLE OR IN PART; PROVIDED, HOWEVER, THAT IN NO EVENT SHALL SUCH PERIOD OF TIME EXCEED THE TWELVE- (12-) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE WHICH SUCH ERROR, DEFECT, OR FAILURE IS FIRST DISCOVERED IN WHOLE OR IN PART.

Without limiting the foregoing, neither Hughes nor its wireless providers shall be responsible for: (a) any failure to transmit or store, or for any deletion of, any communication, message, email, or content transmitted through, sent to, or received by the Service or Hughes’ servers; (b) any modification, suspension, interruption, or discontinuance of the Service; (c) any temporarily refused, interrupted, curtailed or limitation to the Service because of atmospheric, terrain, or other natural or artificial conditions; (d) temporary interruptions or curtailments to the Service due to usage concentrations, modifications, upgrades, relocation and repairs; or (e) service impacts due to priority needs of emergency communications, law enforcement, public safety, or national security authorities or during times of congestion such as during a natural disaster or other emergency.

13.3 FULL APPLICABILITY.

THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY APPLY REGARDLESS OF ANY ALLEGATION OR FINDING THAT A REMEDY FAILED OF ITS ESSENTIAL PURPOSE, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY (INCLUDING WITHOUT LIMITATION NEGLIGENCE) AND EVEN IF HUGHES OR OTHERS ARE ADVISED OR AWARE OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OR LIABILITY.

14 INDEMNITY.

You agree to indemnify and hold harmless Hughes and its wireless and other service providers, Licensors, Agents, and Employees against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, arising out of or related to this Agreement, any and all uses of your account, and your use of the Service. This includes, without limitation, responsibility for all such consequences resulting from actions by you or any user of your account in violation of this Agreement, the Acceptable Use Policy, or any law or regulation.

15 LIABILITY FOR UNAUTHORIZED USE.

You agree to notify us immediately after you sell, give away, or otherwise transfer your Equipment to anyone else. You are considered the registered recipient of the Service until Hughes receives such notice, and you will be liable for any charges or fees incurred by the use of your Equipment by anyone else up to the time that Hughes receives your notice, unless otherwise provided by state law. You may not assign or transfer your service without Hughes’ written consent. If you do, Hughes may inactivate your service. If your Equipment is stolen or otherwise removed from your premises without your authorization, you must notify the HughesNet Customer Care Center immediately, or else you may be liable for payment for unauthorized use of your Equipment system. You will not be liable for unauthorized use after Hughes has received your notification.

16 PROPRIETARY RIGHTS.

All copyright or other proprietary rights notices contained in or associated with the content available through the service must be preserved on any copies made of such material; provided, however, that no copies shall be made in violation of Section 7 or any other provision of this Agreement. The placement of copyrighted material in any public posting area, or any software library, without the consent of the copyright owner is prohibited. Nothing in this Agreement may be construed to convey to you any interest, title, or license in the user ID, email address, Universal Resource Locator (“URL”), IP address, or domain name used by you in conjunction with the Service.

PART VI – GENERAL

17 LIMITS ON TRANSFERS; NO RIGHT OF SURVIVORSHIP.

Unless otherwise agreed in writing, your right to use the Service, or to designate other users of your account, is not transferable and is subject to any limits established by Hughes. Your right to use your user ID, email address, and other unique identifiers assigned to you by Hughes shall terminate upon the termination of this Agreement. This Agreement will terminate immediately upon your death.

18 CHOICE OF LAW.

This Agreement is made in the State of Maryland. This Agreement and all of the parties’ respective rights and duties in connection herewith, including, without limitation, claims for violation of state consumer protection laws, unfair competition laws, and any claims in tort shall be governed by and construed in accordance with the laws of the State of Maryland, in the United States, excluding its conflicts of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement, and it is acknowledged that this is a services contract and not a contract for the sale of goods. You agree that this Agreement is set forth in the English language for the mutual convenience and benefit of the parties. A printed version of this Subscription Agreement and of any notice given in electronic form shall be admissible in judicial and administrative proceedings relating to or based upon this Subscription Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

19 ELECTRONIC DELIVERY POLICY AND YOUR CONSENT; CONSENT TO BE CONTACTED.

By applying for or using the Service, you consent to receive all agreements, disclosures, policies, notices, and other information (collectively, “Notices”) provided by Hughes or its affiliates via paper and/or electronic delivery at Hughes’ sole and absolute discretion. For purposes of example and not limitation, Hughes may deliver or display Notices to you by email, pop-up window, or posting a message on the Service or the Hughes Website. You agree that certain supplemental or enhanced services made available to subscribers may also have their own procedures for providing Notices. 

As permitted by applicable law, Hughes may contact you without charge, using your account information, for any purpose, including marketing, and in any manner permitted by law. You also expressly consent to be contacted by Hughes or our agents for any purpose, including billing and collection, at any mailing address, telephone number, or any other electronic address where you may be reached. You agree that Hughes or our agents may contact you in any manner, including pre-recorded artificial voice or an automatic telephone dialing system. You agree to notify us promptly if you can no longer be reached at a contact number you provided us. You represent that you have received the consent of any other users on your account to be contacted by Hughes as described in this Section. You agree that all consents provided in this Section will survive cancellation of your Service and account, until such consents may be otherwise revoked.

20 CONSTRUCTION AND DELEGATION.

Neither the course of conduct between parties nor trade practice shall act to modify the provisions of this Agreement. Hughes may authorize or allow its contractors and other third parties to provide services necessary or related to making the Service available and to perform obligations and exercise Hughes’ rights under this Agreement, and Hughes may collect payment on their behalf, if applicable. The provisions of any Sections of this Agreement, which by their nature should continue, shall survive any termination of this Agreement.

21 MISCELLANEOUS.

21.1 Notice; Severability.

Where notification by Hughes is contemplated by or related to this Agreement, notice may be made by any reasonable means, including without limitation email or publication over the Service. A printed version of this Agreement and of any notice given in electronic form by Hughes shall be admissible in judicial, arbitration, or administrative proceedings relating to or based upon this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

If any term of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, it shall be construed in such a way as to eliminate the offending aspects while still giving as much effect as possible to the intentions of such term. Where an entire provision is invalid, illegal, or unenforceable and cannot be so repaired, then the term shall be considered to be stricken from this Agreement as if it had not been included. In any such case, the balance of this Agreement shall remain in effect in accordance with its remaining terms notwithstanding such invalid, illegal, or unenforceable term.

21.2 No Waiver.

Hughes may enforce or decline to enforce any or all of the terms of this Agreement in its sole discretion without waiving its rights to enforce such provisions in the future. In no event shall Hughes be required to explain, comment on, suffer liability for, or forfeit any right based on its enforcement, non-enforcement, or consistency of enforcement of these terms.

21.3 Captions.

Captions used in this document are for convenience only and shall not be considered a part of this Agreement or be used to construe its terms or meaning.

21.4 Statute of Limitations.

You agree that, regardless of any statute to the contrary, any claim or cause of action arising from or related to use of the Service or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

22 ASSIGNMENT OF ACCOUNT.
 

Hughes may sell, assign, or transfer your account to a third party without notice to you.

23 ENTIRE AGREEMENT.

This Agreement, as published over the Service and available on the Website, as well as the additional online documents specifically referred to herein as being a part of this Agreement (e.g., the Acceptable Use Policy), constitute the entire and only agreement with respect to the subject matter hereof between you and Hughes. This Agreement supersedes all representations, proposals, inducements, assurances, promises, agreements, and other communications with respect to the subject matter hereof except as expressly set forth in this document. By applying for or using the Service, you agree to the terms and conditions of this Agreement. This Agreement can be amended only in the manner expressly provided for herein,

Early Termination Fees and Other Important Terms

LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO ONE OF THE HughesNet RESIDENTIAL SERVICE PLANS ON OR AFTER AUGUST 23, 2022

The following terms and conditions are valid for residential HughesNet customers who subscribed to a HughesNet Service Plan.

General Terms

HughesNet® service is available in the contiguous U.S., Alaska and Puerto Rico, except for HughesNet Fusion plans which are only available in the contiguous U.S. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the HughesNet Subscriber Agreement, the HughesNet Fair Access Policy, the HughesNet Acceptable Use Policy, and the HughesNet Privacy Policy.

Service Commitment

All Service Plans require a commitment of twenty-four (24) months. (Note that if you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades during your commitment period, your new service commitment will be 12 months or the remainder of your initial commitment, whichever is longer). If you have subscribed to any Service Plan and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Service Termination Fees described below. In addition, unless you purchased the Equipment, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the applicable Unreturned Equipment Fee described below.

Early Termination: Purchase Option for HughesNet satellite-only plans only and HughesNet Fusion plans (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

Early Termination: Lease Option for HughesNet satellite-only plans and HughesNet Fusion plans

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the applicable HughesNet Service plan. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

In addition, you must return your Equipment in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna). If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

If you cancel at the end of your 24-month term commitment, you must return your Equipment in good condition within 45 days of cancellation date or you will be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna).
 
For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipment.

You are not required to return, and Hughes is not obligated to de-install, the outdoor antenna, outdoor mount, or any cables. If you elect to have the complete system or the outdoor antenna, outdoor mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.

You will not receive a credit for installation or de-installation charges or other fees.

Early Termination: HughesNet Voice (with Commitment)

If you cancel after activation but before the end of your 24-month term commitment, you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10 x (24-6) months, or $180.

Early Termination due to breach by Subscriber

If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and, unless you purchased the Equipment, the Unreturned Equipment Fee will be charged immediately upon cancellation. If you leased your Equipment and return the Equipment in good condition within 45 days from the date of termination, your account will be credited $300 ($100 for the satellite modem and power supply and $200 for the satellite radio) in the case of HughesNet satellite-only plans or $500 ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna) in the case of HughesNet Fusion plans.

Optional Equipment De-installation Service

As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the Equipment for a fee. The amount of this de-installation charge will be the fee then in effect for this service. In the event you elect to purchase this optional service, you will still be responsible for packing and mailing the equipment back to Hughes using the pre-paid label inside the material return box provided to you by Hughes.

Payment by Credit or Debit Card

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE AND/OR LEASING FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES AND/OR UNRETURNED EQUIPMENT FEES.

Home Networking

Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management).

Please note that all computers on a home network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.

Last revised: November 17, 2022

HughesNet Fair Access Policy

HughesNet Gen5 Fair Access Policy for Customers who subscribed to one of the HughesNet Gen5 Service Plans on or after February 1, 2022

HughesNet Gen5 Fair Access Policy

To ensure fair Internet access for all HughesNet® Gen5 subscribers, Hughes maintains a special Fair Access Policy for these subscribers. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. Hughes assigns a Data Allowance to each service plan that may be downloaded or uploaded within a one-month period. Subscribers who exceed this limit will experience a temporary reduction of speed.

Residential Service Plans

Service Plan Data
(8 am to 2 am)
(per month)

Bonus Zone
(Free monthly data during
off-peak hours 2 am to 8 am)

   15 GB Plan

15 GB

50 GB

   30 GB Plan

30 GB

50 GB

   45 GB Plan

45 GB

50 GB

   75 GB Plan

75 GB

50 GB

   100 GB Plan

100 GB 

50 GB 

Service Features and Conditions

•

All Service Plans feature the No Hard Data Limits where the user can continue to use the Service without being charged for additional data usage. If a user uses more data than is provided in the monthly plan, he or she will experience reduced data speeds, until their next billing period. Reduced speeds may be as low as or lower than 1 Mbps and may cause Web sites to load more slowly or affect the performance of certain activities such as video streaming or large downloads/uploads.

 •

All Service Plans include data-saving features to maximize the user’s service plan data. With the Video Data Saver feature, streaming is optimized with video streams at DVD quality (up to 480p). For best performance, the user should leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable.

How does the Fair Access Policy work?

HughesNet Gen5 service plans allow unlimited downloading and uploading. However, to ensure consistent performance for all users, a Fair Access Policy provides for a limit, based on your service plan as described above, on the amount of data which can be used before your service performance is reduced. The policy is implemented automatically by monitoring your usage, including data which is sent from or to your HughesNet terminal. Each HughesNet Gen5 service plan is assigned a Service Plan Data Allowance. This is the amount of data, in bytes, which can be uploaded or downloaded within the month at full speed. If your data usage exceeds the allowance for your plan, the throughput (speed) of your service will be reduced until your next billing period. The speed of the Services may be reduced to as low as or lower than 1 Mbps, It is important to note, however, that uploading or downloading large files will be affected and may cause Web sites to load more slowly or affect the performance of certain activities such as video streaming or large downloads/uploads.

When is my Data Allowance refilled?

Each HughesNet Gen5 terminal is assigned a Data Allowance cycle, based upon the date of activation. The refill cycles are based upon a 28-day month (1-28), and the cycle day matches your activation day. If your service is activated on the 29th, 30th, or 31st day of a month, your cycle will be set to the first day of the month. As an example, if you activate service on October 3, your cycle day is 3, and your Data Allowance will be refilled overnight on the third day of each month. If you activate your service on October 30, your cycle day is 1, and your Data Allowance will be refilled overnight on the first day of each month.

How is my usage calculated?

HughesNet counts each byte of data sent from, or to, your terminal. This includes packet headers, re-transmissions, and other standard overhead which is part of any IP communications. However, when HughesNet is able to apply compression and reduce the size of the data you send or receive, only the compressed (smaller) data is counted against your usage.

What happens if I don’t use all of my Data Allowance?

Any unused Data Allowance at the end of your cycle is lost, and your Data Allowance is reset to the normal monthly amount assigned to your Service Plan.

How does Bonus Zone work?

All HughesNet Gen5 Service Plans are assigned a separate allocation of 50 GB for use during the period between 2 am and 8 am. During the Bonus Zone hours, your usage is first deducted from your Bonus Zone monthly allowance, if available, for full-speed service. If your Bonus allowance is empty, then your usage is deducted from your Service Plan allowance, if available, for full-speed service. In other words, your Bonus Zone Allowance provides a special pool which is used automatically during the Bonus Zone, giving you access to more usage at full speed.

If I exceed my Data Allowance, when will my speeds be reduced?

During the Bonus Zone hours, your service will operate without restrictions if you have Data available in either your Bonus Zone Allowance or Service Plan allowance. Outside the Bonus Zone hours, your service will operate without restrictions if you have Data available in your Service Plan allowance. If you do not have bytes available in the period, your speed will be reduced to approximately as low as or lower than 1 Mbps. As an example, consider the following scenarios:

1. Your plan provides a 15 GB Service Plan monthly allowance, and a 50 GB Bonus Zone monthly allowance. You have used all 15 GB of your Service Plan allowance by sending and receiving data outside of 2 am to 8 am. so you have 0 bytes remaining. Outside the Bonus Zone, from 8 a.m. to 2 a.m., your service performance is reduced. During the Bonus Zone, your service performance is not restricted and your usage will be deducted from your Bonus Zone Allowance.

2. Your plan provides a 15 GB Service Plan allowance, and a 50GB Bonus Zone Allowance. You have used all 50GB of your Bonus Zone Allowance by sending and receiving data overnight from the hours of 2 am to 8 am, so you have 0 Bonus Zone Allowance remaining, but you still have 5GB of Service Plan allowance remaining. Outside the Bonus Zone, from 8 am to 2 am. your service performance is not reduced, and your usage is deducted from your Service Plan allowance. During the Bonus Zone, your service performance is not restricted, because your usage will be deducted from your Service Plan Allowance.

Who is affected by the Fair Access Policy?

Some users consume much more bandwidth than the average user, and they will experience reduced download speeds as a result of exceeding their Download Allowance. You may be surprised to find that the top one percent (1%) of users download 9 times more the average user. By providing a Data Allowance, more of the shared bandwidth is made available for everyone to use. Most users will have a better experience as a result of the Fair Access Policy.

Online activities such as viewing Websites, checking email, watching video clips or similar short streaming media, and automatic software updates are unlikely to cause you to exceed your monthly Data Allowance.

Typically, with the 15 GB Service Plan, to reach your Service Plan allowance in a one-month period, you would have to download any of the following:

•    Over 4,999 photos (at 3 MB each)
•    Over 3,750 songs (at 4 MB each)
•    Over 750 video clips (at 20 MB each)

What will my Internet access be like if I exceed my Data Allowance?

When your Data Allowance has been exceeded, you will experience reduced download speeds throughout the balance of the month. During this period, your HughesNet service can still be used for activities such as Web browsing and viewing emails, but speeds will be significantly slower than your standard plan rate (as low as 1 Mbps). 

If I exceed my Data Allowance, what should I do?

You might consider upgrading your service plan.

How do I verify whether I have exceeded my Data Allowance?

You can track your past usage and Fair Access Policy status by going to www.myHughesNet.com, clicking on Customer Care, then clicking on the Check My Usage link in the Resources section.

What do you recommend I do during the Bonus Zone period (2 am to 8 am)?

We recommend that you automatically schedule your system updates during this period. If you install HughesNet Tools, your Windows Updates will automatically be scheduled for this period. You can also use a download manager software application to automatically schedule large file downloads to occur during these hours.

How do Data Tokens work?

Data Tokens allow you to purchase additional Data Allowance to use during your current cycle. Data Tokens are a great way to restore your service performance until your next monthly refill. Note that once you apply a Data Token to your account, any speed restrictions are immediately removed, and your Token Bandwidth balance will be shown on your Status Meter, System Control Center, and Support Center usage displays. If you have both Bonus Zone Allowance and Token Bandwidth available, then your Bonus Bandwidth will be used first during the Bonus Zone Period. Your Token Bandwidth balance carries forward from month to month, so any leftover capacity will not be lost or forfeited.



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