Subscriber Residential Agreement

For new Hughesnet services ordered on or after July 8, 2025

Thank you for choosing Hughesnet®!

PLEASE READ THIS ENTIRE SUBSCRIBER AGREEMENT (“SUBSCRIBER AGREEMENT” OR “AGREEMENT”) CAREFULLY, AS IT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC (“HUGHES”). BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

Subscriber Agreement Organization

This Subscriber Agreement is organized into six “Parts:”

Part I – Key Provisions;

Part II – The Service, Your Subscription, This Subscriber Agreement, and Dispute Resolution and Binding Arbitration;

Part III – Payment;

Part IV – Permitted Use and Restrictions on Use;

Part V – Grant of Important Rights by You to Us, and Important Disclaimers, Acknowledgments, and Obligations;

Part VI – General (Note: Although located at the end of this Subscriber Agreement, these terms are important).

PART I – KEY PROVISIONS

1.1 SPEED CLAIMS AND DISCLAIMERS.

Hughesnet service is available in the contiguous U.S., Alaska and Puerto Rico, except for Hughesnet Lite and Fusion plans which are only available in the contiguous U.S. Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal. 

Depending on your selected Hughesnet service plan, download speeds may be up to 100 Mbps and upload speeds may be up to 5 Mbps, or, in either case, as otherwise advertised by Hughes. All service plan speeds are “up to” and are not guaranteed. Listed or otherwise advertised speeds are associated with specific plans and may only be available in certain geographic areas. While Hughesnet Service is only available in the coverage area of the EchoStar XVII, EchoStar XIX, and EchoStar XXIV satellites within the contiguous United States, certain service plans may only be available in certain geographic areas. Speeds in parts of Alaska will be slower. Hughesnet Fusion plans are only available where adequate terrestrial wireless signal strength is available.

1.2 EQUIPMENT.

You specifically agree that any Equipment provided to you may be new or refurbished as new. Any refurbished Equipment will have the same warranty as new Equipment. 

The satellite modem, multipath device, power supplies, wireless antenna, optional add-on mesh node and Wi-Fi booster (each indoor) and satellite antenna and radio (outdoor) (collectively, the “Equipment”) to be installed at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty, except for such Equipment that you have purchased from Hughes. Unless you purchased the Equipment from Hughes, you shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment owned by Hughes (or any notice of our ownership thereon) at any time. Any installation, reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service (except for the Hughesnet Fusion equipment (multipath device, power supply and wireless antenna) if you have selected the self-install option). You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Subscriber Agreement (hereinafter this “Subscriber Agreement” or “Agreement”). 

1.3 SERVICE COMMITMENT TERM AND SERVICE TERMINATION FEES.

Except as explicitly permitted by this Agreement, you must maintain service with us for the minimum service commitment term associated with your Service Plan (twelve or twenty-four months) plus any additional time required by any promotions you accept. IF YOU END YOUR SERVICE SOONER, OR WE TERMINATE YOUR SERVICE FOR BREACH BY YOU, YOU MUST PAY UP TO $400 AS A SERVICE TERMINATION FEE (as described in the Early Termination Fees and Other Important Terms at legal.hughesnet.com). Periods of suspension of service do not count toward any minimum term. Following the conclusion of your commitment term, your Service Plan, this Agreement (including any modifications to this Agreement), and the obligations of each, will automatically renew on a month-to-month basis. If you terminate your service prior to the expiration of the commitment term, you will owe, and your credit or debit card will be charged or bank account will be debited, a Service Termination Fee of up to $400. If at any time you change your service, you will be subject to any requirements, such as a new minimum term and service termination fee, associated with that change. 

In addition, unless you purchased the Equipment, you will be required to return certain Equipment to Hughes whenever your service is terminated or cancelled, or you will be required to pay the applicable Unreturned Equipment Fee described below. 

If your Hughesnet Service is ever terminated or cancelled, You must return your leased Equipment, and leased Mesh Node(s) (if any), in good condition within 45 days of the applicable termination date or cancellation date or be charged a $300 Unreturned Equipment Fee for Hughesnet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for Hughesnet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna), plus $50 for each leased Mesh Node. 

If you upgrade from a Hughesnet satellite-only plan to a Hughesnet Fusion plan and choose the self-install option for the Hughesnet Fusion equipment (multipath device, power supply and wireless antenna), you will have thirty (30) days from the date the Hughesnet Fusion equipment is shipped to you to activate the Hughesnet Fusion equipment, otherwise you will be deemed to have cancelled your Hughesnet Fusion upgrade, your payment obligations under your then-current Hughesnet satellite-only plan will continue to apply, and you will be required to return the Hughesnet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

Hughes will provide instructions on how to de-install and return the required equipment.

You are not required to return, and Hughes is not obligated to de-install, the outdoor antenna, outdoor mount, or any cables. If you elect to have the complete system or the outdoor antenna, outdoor mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.

You will not receive a credit for installation or de-installation charges or other fees.

Early Termination: Hughesnet Voice (with Commitment)

Your subscription to and use of a Hughesnet Voice Service Plan, is subject to the terms and conditions (including without limitation, service termination fees) set forth in the Hughesnet Voice Service Addendum to the Hughesnet Subscriber Agreement 

Optional Equipment De-Installation Service

As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the Equipment for a fee. The amount of this de-installation charge will be the fee then in effect for this service. In the event you elect to purchase this optional service, you will still be responsible for packing and mailing the equipment back to Hughes using the pre-paid label inside the material return box provided to you by Hughes.

1.4 METHOD OF PAYMENT.

Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment (ACH payments are permitted), you agree that you will provide, and maintain on file with Hughes, an active major credit card (e.g., MasterCard, Visa, American Express, or Discover) or debit card (unless applicable law otherwise states that such requirement cannot be made mandatory) that Hughes may charge for all fees, charges or other amounts (“charges”) payable under this Agreement (including Service Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic ACH billing (if you have elected ACH as your payment method), or credit or debit card billing by Hughes for all such charges, except where charges are paid by you pursuant to a paper invoice. You further agree that the charges described above will be billed to the bank account or credit or debit card that you have provided when you ordered the Service.

PART II – THE SERVICE, THIS SUBSCRIBER AGREEMENT, SUBSCRIBER RESPONSIBILITIES, AND DISPUTE RESOLUTION AND BINDING ARBITRATION

2.1 THE SERVICE.

Depending on the service plan you select, Hughes provides a two-way, satellite only-based Internet access service or a two-way, combination satellite and wireless-based Internet access service that, in each case, carries information between the Internet and your computer, tablet, or other connectable device (the “Service”).

2.2 SUBSCRIBER AGREEMENT.

This Subscriber Agreement contains terms and conditions governing the relationship between you and Hughes. You hereby represent and agree that any user of your account, Service or Equipment is aware of, and agrees to be bound by, the requirements of this Subscriber Agreement. In addition, this Subscriber Agreement incorporates by reference the Hughesnet Fair Access Policy, the Hughes Copyright Policy, the Hughesnet Acceptable Use Policy, the then current Early Termination Fees and Other Important Terms, and the then current Hughes Privacy Policy (which you agree may be modified from time to time as may be required by law, or as otherwise at the discretion of Hughes), all of which can be found at legal.hughesnet.com and apply to you and the use of the Service, and together with this Agreement, collectively make up the Subscriber Agreement. The Subscriber Agreement governs your Hughesnet subscription and your use of the Hughesnet Service and any other services offered or provided by Hughes (as defined below). Certain features and services offered by Hughes and its suppliers contain additional terms or guidelines that supplement this Agreement and, along with this Agreement, will govern the use of those services. You will have an opportunity to review any additional terms before you sign up or use those services.

3 MODIFICATIONS; RIGHTS OF CANCELLATION OR SUSPENSION.

3.1 MODIFICATION OF THIS SUBSCRIBER AGREEMENT; NOTICES.

Hughes may modify this Agreement at any time by providing notice to you via one or more of the methods provided below. In the event you do not agree to such modifications, you must terminate your subscription (as provided herein) within fourteen (14) days after such notice is published or delivered. Otherwise, except as provided in Section 5.5, your continued use of the Service after such time constitutes your full acceptance of such modifications, and the Agreement as modified will govern your Hughesnet Service until the Service is canceled. Hughes, in its discretion, may deliver notices by publishing them to legal.hughesnet.com (“Updates”) or my.hughesnet.com, or by sending them directly to you by one or more of the following methods using your account information in our records: mail, phone or electronic means, including e-mail, text or through your my.hughesnet.com account. Published notices are considered delivered on the date of publication. Electronic notices provided pursuant to this Section are considered delivered when sent. If Hughes elects to mail notices, such mailed notice will be considered delivered 3 days after the postmark date.

3.2 MODIFICATION OF THE SERVICE.

Hughes may discontinue, add to, or revise any or all aspects of the Service in Hughes’ sole discretion, with or without notice, including without limitation access to support services, publications, and any other products or services ancillary to the Service. For purposes of illustration and not limitation, Hughes may: (1) establish and enforce limitations concerning use of the Service, e.g., the maximum number and/or size of email messages that may be sent from or received by an account on the Service, and the maximum amount of capacity that may be used by a single user or a single account; (2) take any action that Hughes deems appropriate to prevent and/or delete bulk email; (3) delete old email messages from any account; (4) quarantine or delete messages or content suspected of containing viruses or other malware; (5) refuse to process email or instant messages that fit criteria defined by us; (6) if any Number (“Number” being a ten (10) digit telephone number assigned to you to provide access to the Services or such other means of verifying your identification) is assigned to you by Hughes or an underlying wireless provider, change the Number from time to time; or (7) modify any user setting. In the event that Hughes makes any changes to the Service or its availability, Hughes may, but is not required to, notify you.

3.3 PRICE LOCK; PRICING REVISIONS; NOTICES.

If your selected Hughesnet service plan includes a price-lock guarantee at the time of purchase, the price-lock guarantee will remain in effect for the term of your commitment beginning on the date of account activation and ending 24 consecutive months thereafter. The price-lock guarantee: 

1. applies only to pricing associated with the selected Hughesnet Service plan (before any promotional and other discounts, e.g. ACH payment discount) and does not apply to Equipment lease fees; 
2. excludes all taxes, surcharges, and other fees; and
3. is subject to your account remaining in good standing and may be forfeited with certain Hughesnet Service plan upgrades, downgrades and certain other changes. 

Except as set forth in the preceding paragraph, Hughes may revise pricing for any service plans at any time by providing notice of any price change to you in accordance with Section 3.1. Hughes will endeavor to provide at least 14 days’ notice of any such change to you. In the event you do not agree to such price revisions, you must terminate your subscription (as provided herein) within fourteen (14) days after such notice is published or delivered. Otherwise, except as provided in Section 5.5, your continued use of the Service after such time constitutes your full acceptance of such pricing revisions.

3.4 TERMINATION BY SUBSCRIBER.

In the event that Hughes modifies this Agreement or makes pricing revisions, you may terminate your account and this Agreement by giving notice of termination to Hughes within 30 days of notice of such modification or revision and in such cases only, you will not be subject to a Service Termination Fee (but will be subject to any applicable Unreturned Equipment Fee). 

Subject to your payment of the Service Termination Fees, any other applicable termination charges herein described, and any amounts that are otherwise due and payable to Hughes, you may cancel your subscription to your Hughesnet service plan(s) and this Agreement at any other time and for any reason on written notice to Hughes. You must terminate this Agreement in accordance with the terms and conditions specified herein; failure to do so may delay or prevent us from knowing that termination was intended. Failure to terminate in accordance with this Agreement may result in your continued liability for all fees and charges associated with your Hughesnet service plan(s) until such time as the Agreement has been properly terminated or Hughes has acknowledged such termination in writing. In the event you cancel your subscription to the Service prior to the expiration of the minimum commitment period specified for your applicable service plan, you may be subject to a service termination fee as specified in Section 1.3.

If you wish to terminate your service, contact our Billing Department at 1-866-347-3292. Except as may be otherwise provided in this Agreement, cancellation of your Subscription is your sole right and remedy with respect to any dispute with Hughes. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or Hughes’ enforcement or application of this Agreement; (2) any policy or practice of Hughes, including the Fair Access Policy, Hughes Copyright Policy, Acceptable Use Policy or the applicable Hughes Privacy Policy, or Hughes’ enforcement or application of these policies; (3) the content available on the Service or the Internet or any change in content provided by Hughes; (4) your ability or inability to access and/or use the Service; or (5) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges, or billing methods. Any such cancellation shall be without prejudice to your obligation to pay any applicable service termination fees. 

3.5 TERMINATION OR SUSPENSION BY HUGHES.

Hughes reserves the right to terminate or suspend your account and this Agreement at any time, with or without notice, in whole or in part, for any reason or no reason.

3.6 CONTINUATION OF OBLIGATIONS.

Notwithstanding any cancellation or termination of this Agreement or your account, or any suspension or termination of access to or use of the Service, you will remain responsible for any obligations accrued up to the date of such action, including payment of any charges that may be due as a result of or in connection with such action(s).

4 WHO MAY USE THE SERVICE? – RESPONSIBILITY AND SUPERVISION.

4.1 AGE AND ACCOUNT SETUP.

You represent that you are at least 18 years of age and have the right and ability to enter into this Agreement. You agree that you are responsible for installing, establishing, and setting up, and for verifying and maintaining, the account, options, settings, and other parameters under which the Service is used, including (without limitation) all related passwords and user identification information. These account functions may be performed only by a person at least 18 years of age, without exception.

4.2 MULTIPLE USE OF ACCOUNT.

Multiple members of your household may share a single ID number and account, if authorized by you to use the account. 

4.3 INSTALLATION OF SUBSCRIBER EQUIPMENT.

You acknowledge and agree that Hughes or its designated service provider may be required to access your premises and/or devices in order to install and maintain the Equipment (i.e., the components necessary for you to access the Service). By accepting this Agreement and scheduling a service or installation visit, you hereby authorize Hughes or its service provider to access your premises for the purpose of installing, repairing, or replacing Equipment. NEITHER HUGHES NOR ITS SERVICE PROVIDER SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY LOSSES RESULTING FROM INSTALLATION, REPAIR, OR OTHER SERVICES, INCLUDING WITHOUT LIMITATION DAMAGE TO YOUR PREMISES OR DEVICES, OR LOSS OF SOFTWARE, DATA, OR OTHER INFORMATION FROM YOUR DEVICES. 

4.4 SUBSCRIBER RESPONSIBILITY.

You shall be responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for goods or services purchased thereon, or any other expenses incurred as a result of any use of your account. You promise to pay the amounts billed for any such goods or services, along with any related fees, taxes, and charges. Use of your account is limited to users using the service at the Service address listed on your Hughesnet account. You acknowledge that you are aware that areas accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of the Service by minors who use the Service through your account. You hereby ratify and confirm any obligations a minor using your account enters into or assumes and any promises or permissions such minor makes or gives. You agree to: (1) provide us with true, accurate, current, and complete information about yourself; and (2) promptly update this information to keep it true, accurate, current and complete.

5 DISPUTE RESOLUTION AND BINDING ARBITRATION.

5.1 GENERAL.

EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS BETWEEN YOU AND HUGHES, BASED ON, ARISING OUT OF, INVOLVING, OR RELATING IN ANY WAY TO THIS SUBSCRIBER AGREEMENT, THE HUGHESNET SERVICE, ANY OTHER ASPECT OF OUR RELATIONSHIP, OR ANY RELATED PRODUCTS OR SERVICES, INCLUDING WITHOUT LIMITATION CLAIMS BASED ON CONSUMER PROTECTION LAWS, UNFAIR COMPETITION LAWS, OTHER STATUTES, CONTRACT, TORT, MISREPRESENTATION, FRAUD, OR ANY OTHER LEGAL THEORY (COLLECTIVELY, “CLAIMS”), SHALL BE SETTLED BY BINDING ARBITRATION AS SET FORTH HEREIN. ANY QUESTIONS AS TO THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT OR AS TO THE ARBITRABILITY OF ANY CLAIM SHALL BE DECIDED BY THE ARBITRATOR, EXCEPT THAT ANY QUESTIONS AS TO THE APPLICABILITY OR ENFORCEABILITY OF THE PROHIBITION ON CLASS PROCEEDINGS IN SECTION 5.3 SHALL ONLY BE DECIDED BY A COURT. THIS AGREEMENT TO ARBITRATE IS SUBJECT TO THE FEDERAL ARBITRATION ACT.

Arbitration means that any Claim will be decided by an independent arbitrator and will not be decided in court by a judge or jury. The applicable procedures may be different from procedures followed in court. In an arbitration, there is no right to a jury trial, discovery may be limited, and the grounds for seeking appeal or judicial review of the arbitrator’s award are limited. BY ENTERING INTO THIS SUBSCRIBER AGREEMENT, YOU AND HUGHES ARE WAIVING ANY RIGHT TO A JURY TRIAL IN ANY CLAIMS.

An arbitrator must honor the terms and conditions of this Agreement to the same extent that any court would. Except as otherwise expressly provided herein, the same claims, legal theories, damages, and other relief that would be otherwise available in court, including any right you may have to recover attorney’s fees and/or litigation costs, shall also be available in an arbitration commenced pursuant to this clause. This agreement to arbitrate shall survive termination of this Agreement and will apply to any Claims brought or arising before or after termination of this Agreement.

This Dispute Resolution and Binding Arbitration provision (all subparts of this Section 5) shall, to the extent permitted by law, apply to all pending and future claims, disputes, arbitrations, and litigation, including those involving former subscribers whose agreements terminated prior to the adoption of this provision. 

In the event of a Claim, nothing in this Agreement shall entitle either party to payment of the other party’s attorney’s fees and expenses, regardless of the outcome of the Claim. Except to the extent otherwise provided by law, the parties shall bear their own respective attorney’s fees and expenses in connection with any Claim.

5.2 DISPUTE RESOLUTION AND ARBITRATION PROCEDURES.

Pre-Arbitration Dispute Resolution. Prior to initiating any arbitration or small claims court proceeding against the other, you and Hughes must undertake good faith efforts to attempt to resolve the Claim in accordance with the following procedures. The party asserting the Claim must send the other party a written notice of their claim (“Notice of Claim”). Any Notice of Claim to Hughes should be sent to: Hughesnet Customer Service, 11717 Exploration Lane, Germantown, MD 20876 (the “Notice Address”). Any Notice of Claim to you will be sent to your billing address or to the primary email address associated with your account. The Notice of Claim should describe the nature of the problem, claim, or dispute and set forth the specific relief, including the amount of any monetary damages, sought. After delivery of a Notice of Claim to the responding party, the parties shall engage in good faith efforts to resolve the Claim for a period of 60 days (which may be extended by agreement) (the “Pre-Arbitration Period”). Upon the request of either party at any point prior to conclusion of the Pre-Arbitration Period, the parties shall meet by phone or videoconference at a mutually convenient date and time to discuss the potential resolution of the Claim. The party asserting the Claim may not commence arbitration or small claims proceedings against the responding party prior to the conclusion of the Pre-Arbitration Period.

Any Notice of Claim, responses to the Notice of Claim, or related written communications to Hughes should be mailed to Notice Address. Any Notice of Claim, responses to the Notice of Claim, or related written communications to you will be sent to the primary email or mailing address associated with your account.

If this exchange of communications results in an agreement prior to the expiration of the Pre-Arbitration Period, neither party may commence any arbitration or small claims court proceeding based on or arising from the Claim that is the subject of the Notice of Claim. Under no circumstances may either party commence an arbitration or small claims court proceeding against the other prior to the completion of the Pre-Arbitration Period.

The efficient and orderly resolution of Claims requires that any communications to Hughes come from you, as the account holder, or persons who are legally entitled to act on your behalf. Accordingly, any Notice of Claim filed in your name or on your behalf should certify that the person submitting the Notice of Claim and any related communications is the Hughesnet account holder, an attorney-at-law who represents you, a person to whom you have given a power of attorney, or another person that a court of law has authorized to act as your legal representative. Unless they act in one of these capacities, friends, family members, members of your household and other third parties do not have authority to act on your behalf with respect to these Dispute Resolution and Arbitration Procedures. 

Arbitration Proceedings. Any arbitration between you and Hughes shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as supplemented and modified by the terms of this Agreement. In the event of any conflict between this Dispute Resolution and Binding Arbitration clause and the applicable AAA rules, this clause shall govern. The AAA Consumer Arbitration Rules (the “AAA Rules”) may be obtained online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

You and Hughes agree that any arbitration shall be resolved by a single arbitrator and shall be based on the submission of documents alone, without a hearing. In the event the arbitrator determines that a hearing is required, you and Hughes agree that the hearing shall be conducted by telephone or video conference if practicable, and any in person hearing shall be conducted in a location reasonably convenient to you and Hughes. 

Arbitration Costs and Fees. If you commence an arbitration, the AAA Rules require you to pay a filing fee, and requires Hughes to pay a filing fee, certain administrative fees and the arbitrator’s compensation and expenses. Depending on the outcome of the arbitration, you and Hughes reserve the right to require the other to pay a portion of such fees, compensation and expenses pursuant to applicable law or upon the arbitrator’s determination that a claim or counterclaim was filed for purposes of harassment or is patently frivolous. 

5.3 PROHIBITION ON CLASS, COORDINATED AND CONSOLIDATED PROCEEDINGS.

IT IS THE PURPOSE OF THIS DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION TO RESOLVE ANY CLAIM FAIRLY, EFFICIENTLY AND ON AN INDIVIDUALIZED, CASE-BY-CASE BASIS. ACCORDINGLY, YOU AND HUGHES AGREE THAT NO CLAIM MAY BE BROUGHT OR MAINTAINED AS PART OF A CLASS ARBITRATION OR PROCEEDING OR COORDINATED OR CONSOLIDATED DIRECTLY OR INDIRECTLY WITH ANY CLAIM INVOLVING OTHER HUGHESNET SUBSCRIBERS, REGARDLESS OF WHETHER THE APPLICABLE ARBITRATION RULES WOULD OTHERWISE PERMIT CLASS OR REPRESENTATIVE PROCEEDINGS. YOU AND HUGHES MAY ONLY PURSUE A CLAIM AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND MAY NOT PURSUE A CLAIM AGAINST THE OTHER ON BEHALF OF OR IN COORDINATION WITH ANY OTHER PERSON, AND NO OTHER PERSON MAY PURSUE A CLAIM ON BEHALF OF YOU OR HUGHES AGAINST THE OTHER. AN ARBITRATOR MAY ENTER AN AWARD ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.

5.4 LIMITATIONS ON ARBITRATION PROVISION.

Notwithstanding Sections 5.1 and 5.2, but subject to Section 5.3, you or Hughes may bring an individual action against the other for individualized relief in a small claims court of competent jurisdiction, and arbitration shall not be required as to any Claim relating to the validity or enforcement of either party’s patents, copyrights, or other intellectual property or as to any Claim to enjoin a violation of Section 5.3.

5.5 RIGHT TO OPT OUT; FUTURE CHANGES.

IF YOU DO NOT WISH TO BE BOUND BY THIS DISPUTE RESOLUTION AND BINDING ARBITRATION CLAUSE, YOU MAY OPT OUT OF THIS CLAUSE. TO DO SO, YOU MUST NOTIFY HUGHES IN WRITING TO THE ABOVE NOTICE ADDRESS WITHIN 30 DAYS AFTER YOU FIRST RECEIVE NOTICE OF THIS CLAUSE. YOUR WRITTEN NOTICE MUST INCLUDE YOUR NAME, ADDRESS, HUGHES ACCOUNT NUMBER, AND A CLEAR STATEMENT THAT YOU DO NOT AGREE TO BE BOUND BY THIS ARBITRATION CLAUSE. FAILURE TO PROVIDE SUCH NOTICE WITHIN 30 DAYS CONSTITUTES AGREEMENT TO THE TERMS OF THIS DISPUTE RESOLUTION AND BINDING ARBITRATION CLAUSE. YOUR DECISION TO OPT OUT OF THIS CLAUSE WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH HUGHES OR THE DELIVERY OF SERVICES TO YOU BY HUGHES.

In addition, if Hughes makes any future change to this Dispute Resolution and Binding Arbitration provision, you may reject any such change by sending Hughes written notice within 30 days of receiving notice of the change. In that case, any dispute arising between you and Hughes will be governed by the Dispute Resolution and Binding Arbitration provision, or any equivalent provision, in effect as of the date you received notice of the change.

5.6 EXCEPTION TO SEVERABILITY.

NOTWITHSTANDING SECTION 21.1, IF FOR ANY REASON THE PROHIBITION SET FORTH IN SECTION 5.3 IS NOT ENFORCED AS WRITTEN WITH RESPECT TO ANY CLAIM, THEN, EFFECTIVE IMMEDIATELY UPON THE WRITTEN ELECTION OF THE PARTY RESPONDING TO ANY SUCH CLAIM, SECTION 5.1 ALSO WILL NOT APPLY TO THAT CLAIM.

PART III – PAYMENT

6 FEES.

6.1 FEES, TAXES AND OTHER CHARGES.

You agree to pay, in advance, and in accordance with the provisions of the billing option you selected, any registration, activation, lease, and/or monthly fees, minimum charges, and other amounts charged to or incurred by you, or by users of your account, at the rates in effect for the billing period in which those amounts are charged or incurred. You agree to pay all applicable taxes and Universal Service assessments related to your use of the Service or the use of the Service by users of your account. Information on charges and surcharges (if any) that are to be paid to us and are incurred by you or by users of your account will be made available to you through your my.hughesnet.comaccount, and you agree that this is sufficient notice for all purposes as to charges incurred and paid or to be paid to us. In addition, you also agree to pay a surcharge on your service to cover Hughes’ liability for the payment of personal property taxes which may be owing by Hughes in respect of the equipment provided pursuant to this Agreement. You understand and acknowledge that you will not receive a paper bill in the mail for your Service, unless you specifically request one. In the event that you request that a paper invoice, Hughes will charge you an additional monthly administrative fee at the then current rate (please contact Hughes Customer Service for current rates). Additional terms relating to pricing, billing and payment are set forth and available through your my.hughesnet.com account.

6.2 PAYMENT.

YOU MUST PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION IN ORDER TO KEEP YOUR ACCOUNT CURRENT, COMPLETE, AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, E-MAIL ADDRESS, BANK OR FINANCIAL ACCOUNT INFORMATION, CREDIT OR DEBIT CARD NUMBER, OR CREDIT OR DEBIT CARD EXPIRATION DATE). CHANGES TO SUCH INFORMATION CAN BE MADE AT my.hughesnet.com. IF YOU FAIL TO PROVIDE US WITH ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT HUGHES MAY CONTINUE CHARGING YOU FOR ANY SERVICE PROVIDED UNDER YOUR ACCOUNT, AND THAT YOU WILL BE RESPONSIBLE FOR ANY LATE FEES ASSOCIATED WITH HUGHES’ INABILITY TO OBTAIN PAYMENT BASED ON BILLING INFORMATION YOU HAVE PROVIDED.

Hughes will make available to you a statement for each billing cycle showing payments, purchases, and charges at my.hughesnet.com. Payment of the outstanding balance is due in full each month, and may be billed in advance or pre-charged as set forth in this Section 6.2. If your payment is not received by us before the next statement is issued, you may be charged interest on the delinquent balance at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, prorated on a daily basis. Hughes may, but is not required to, accept partial payments from you. If partial payments are made, they will be applied to statements starting with the oldest outstanding statement. If you send us checks or money orders marked “payment in full” or otherwise labeled with restrictive endorsements, Hughes can, but is not required to, accept them, without losing any of Hughes’ rights to collect all amounts owed by you under this Agreement. 

You agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit card bill or bank statement. You agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement. If you think a charge is incorrect or you need more information, you should contact our billing department. You must contact us within sixty (60) days after receiving the statement on which the error or problem appeared. 

In the event that you used a debit card to activate your subscription or have signed up to pay charges via ACH, you authorize Hughes to initiate debit and/or ACH entries to your checking or savings account, as the case may be, for payment of all charges for the Service. Hughes, pursuant to this authorization, will debit charges from your account each month. In addition, Hughes will deduct from your account any and all Service Termination Fees arising from termination of your Service prior to its required minimum term and any and all Unreturned Equipment Fees. Hughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and Hughes. Hughes will charge a return fee for each debit, and an ACH reject fee for each ACH transaction, that is declined by your bank. The return or reject fee will vary from state to state and will be the maximum amount allowed in each state. Further, in the event that checks submitted by you are returned for insufficient funds, or if your account is suspended for non-payment, and you wish to restore Services, in addition to other charges which may be applicable, you may be liable for an additional administrative charge of up to $25.00.

You acknowledge and agree that the recurring debit or ACH transactions authorized hereunder will pay for the Service and that Hughes will continue to debit monies from your account until you revoke this authorization by going to my.hughesnet.com and changing your payment method or by calling 1-866-347-3292. 

If you cancel your authorization for any automatic payment methods, you may lose certain promotions or discounts. You should also contact your card issuer or financial institution to advise that you have cancelled your enrollment. Failure to provide an alternate automatic payment method will result in Hughes charging you for your Hughesnet services via paper invoice, which will include an additional administrative fee at the then current rate (please contact Hughes Customer Service for current rates).

In the case of late payment or non-payment, you understand and agree that Hughes may report such late payment or non-payment to the appropriate credit reporting agencies. If Hughes chooses to use any collection agency or attorney to collect money that you owe us or to assert any other right which we may have against you, you agree to pay the reasonable costs of collection or other action including, but not limited to, the costs of a collection agency, reasonable attorneys’ fees, and court costs, as provided by applicable law.

6.3 COMMENCEMENT AND DURATION OF SUBSCRIPTION AND OTHER MONTHLY FEES.

You acknowledge that a monthly subscription fee and other monthly fees will apply for each and every month (or portion thereof) that you subscribe to the Service and, if applicable, lease Equipment. Once you activate the Service, your account and payment obligations will continue until terminated as set forth herein.

6.4 UNUSED PRIORITY DATA TOKENS.

If available for your service plan, you agree that any Priority Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a Hughesnet subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

PART IV – PERMITTED USE AND RESTRICTIONS ON USE

7 SOFTWARE LICENSE.

To facilitate your use of the Service, Hughes may provide you with software and written materials including documentation (the “Software”). Subject to the terms of this Agreement, Hughes grants you a limited personal, non-exclusive, non-sublicensable and nontransferable license to use and display the Software on any machine(s) on which you are the primary user or which you authorize for use. Unauthorized copying of any portion of the Software, including software that has been modified, updated, or merged or included with the Software, as well as the documentation provided, is expressly forbidden. You may not sublicense, assign or transfer this license or the Software except as expressly permitted by Hughes. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations under this license is void. You agree that you shall not, nor shall you permit others, to copy, duplicate, reverse engineer, decompile, or create derivative works from the Software, in whole or in part, including any written materials provided in conjunction with the Software. Hughes will occasionally provide automatic software and technology upgrades to improve the Service, such as virus and spam screening technologies, although these upgrades may not be consistent across all platforms and devices. You agree to accept and to take no action to interfere with such automatic upgrades, scanning, and related services.

8 SPECIFIC RESTRICTIONS ON USE OF THE SERVICE.

8.1 PROHIBITED CONDUCT.

You agree to comply with the terms of the Hughes Acceptable Use Policy and the Hughes Copyright Policy, each available at legal.hughesnet.com. Violations of the Acceptable Use Policy may result in suspension or termination of the Service.

8.2 FAIR ACCESS POLICY.

Your use of the Service shall be subject to the Fair Access Policy, which Hughes maintains and updates from time to time to establish and ensure an equitable balance in Internet access for all Hughesnet subscribers. Hughes assigns a specified amount of Priority Data to each service plan that may be downloaded or uploaded before a subscriber is subject to Hughes’ Fair Access Policy, which can be found here: legal.hughesnet.com. 

8.3 COMPLIANCE WITH LAWS.

You agree to comply with all applicable laws, rules, and regulations in connection with the Service, your use of the Service, and this Agreement.

8.4 NO RESALE.

You agree not to reproduce, resell, transfer, trade, sublicense, or exploit for any commercial purposes your subscription to the Service, any portion thereof, or any capabilities or applications enabled by the Service (e.g., Hughesnet Voice).

8.5 ASSUMPTION OF RISK.

Hughes may, but shall not have any obligation to, screen content transmitted through and stored on the Service for objectionable material and material that violates any law or regulation, the terms of this Agreement, or the Acceptable Use Policy (collectively, “Objectionable Content”). Hughes may, but shall not have any obligation to, remove from the Service, or refuse to store or transmit, any Objectionable Content. You agree to bear all risks associated with any and all content you use, transmit, or receive on or through the Service, and agree that you will not rely on any such content.

PART V – GRANT OF IMPORTANT RIGHTS BY YOU TO US, AND IMPORTANT DISCLAIMERS, ACKNOWLEDGMENTS, AND OBLIGATIONS

9 COPYRIGHT AND LICENSES.

Hughes reserves all copyrights and other rights in and to any content available through the Service which is identified as, claimed by us as, or known by you to be, proprietary to Hughes or its licensors (collectively, “Proprietary Content”). The Proprietary Content is protected under U.S. and international copyright laws, including as a collective work. All copying, modification, distribution, publication, or other use by you, or by any user of your account, of any such content or other works is prohibited, except as expressly permitted by Hughes.

10 NO ENDORSEMENT.

Hughes does not endorse or in any way vouch for the accuracy, completeness, truthfulness, or reliability of any service, opinion, advice, communication, information, or other content on or made available through the Service. Such content does not necessarily constitute or reflect the views or approval of Hughes or any of its subsidiaries or affiliates.

11 INTERNET.

YOU ACKNOWLEDGE THAT INTERNET SITES, AND USE OF THE INTERNET, MIGHT CONSIST OF, INCLUDE AND/OR PROVIDE ACCESS TO IMAGES, SOUND, MESSAGES, TEXT, SERVICES, OR OTHER CONTENT AND MATERIAL THAT MAY BE UNSUITABLE FOR MINORS AND THAT MAY BE OBJECTIONABLE TO MANY ADULTS. YOU ACKNOWLEDGE THAT HUGHES IS NOT RESPONSIBLE FOR ANY SUCH CONTENT OR MATERIAL AND THAT ACCESS TO SUCH CONTENT AND MATERIAL THROUGH THE SERVICE IS AT YOUR SOLE RISK.

12 LIMITED WARRANTY ON PURCHASED EQUIPMENT.

If you purchased Equipment from Hughes with your Hughesnet Service, Hughes warrants that under normal use and wear the Equipment purchased by you from Hughes and used to access the Service, which may include the satellite modem, multipath device, power supplies, wireless antenna (indoor) and satellite antenna & radio (outdoor), will be free from defects in material and workmanship for a standard limited warranty term of 24 months from the date of activation. Any Equipment replaced or repaired under this warranty will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. This warranty is not transferable. If under normal use and wear, the Equipment becomes defective in materials or workmanship during the warranty period set forth above, Hughes shall at its option and expense, perform one of the following:

– We will repair or replace the defective Equipment within thirty (30) days of the date the defective Equipment was returned to Hughes’ designated address at your expense, to cause it to comply with the terms of this Limited Warranty. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.

– If service to the satellite antenna and radio is required, Hughes will, at its expense, repair or replace it pursuant to the limited warranty for the first six months after installation. From six months to the end of your limited warranty period, Hughes will cover the cost of the replacement equipment, but the cost of the onsite service technician visit, if necessary, will be paid by you. You may request a price estimate prior to the work, based on the type of the replacement. If your satellite antenna needs to be re-pointed after the first 6 months of service, a standard onsite visit fee will be charged to you. Reconditioned replacement components, parts, units, or materials may be used if the Equipment is repaired or replaced.

– We may upgrade the Equipment to a later-generation product that performs the same function and complies with the terms of this Limited Warranty.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To request Limited Warranty service, you must contact Hughes Customer Service, toll-free, at 1-866-347-3292 within the Limited Warranty period.

This Limited Warranty will be void in its entirety if the Equipment is serviced by anyone other than Hughes or a Hughes-Authorized Service Center. Hughes neither assumes nor authorizes any Authorized Service Center or any other person or entity to assume any other obligation or liability beyond that which is provided for in this Limited Warranty.

This Limited Warranty does not cover damage or affected operation of the above-referenced Equipment resulting from:

– Non-professional installation; re-pointing of the antenna; removal, repair, or disassembly of Equipment by anyone other than a Hughes-Authorized Service Technician.

– Failure to follow instructions.

– Fire, flood, wind, lightning, earthquake, or other acts of God.

– Spills of food or liquids.

– Problems with electrical power.

– Misuse, abuse, accident, vandalism, alteration, or neglect.

– Use in combination with other external devices not manufactured or provided by Hughes.

This Limited Warranty does not cover items in the following categories:

– Software provided by any party other than Hughes.

– External devices not manufactured or provided by Hughes.

– Any payments for labor or service to representatives or service centers not authorized by Hughes.

EXCEPT AS SPECIFICALLY PROVIDED ABOVE, THE EQUIPMENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, HUGHES DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE EQUIPMENT IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE EQUIPMENT IS ASSUMED BY YOU.

No oral or written information or advice given by Hughes, its dealers, distributors, agents, or employees, shall create a warranty or in any way increase the scope of this warranty, and you may not rely on any such information or advice. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

All liability and obligations of Hughes under this Limited Warranty shall terminate upon expiration of the applicable warranty period provided herein. This Limited Warranty sets forth the entire responsibility of Hughes with respect to the Equipment. Hughes shall have no further liability to you or to any third party arising from the sale of the products whether based on warranty, contract, negligence, or other theories of liability. HUGHES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE ARISING OUT OF HUGHES’ BREACH OF THIS LIMITED WARRANTY, WHETHER SUCH DAMAGES AROSE IN CONTRACT OR TORT, AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE. In no event shall Hughes liability exceed the amount paid by you for the Equipment.

Hughes may, at its option, elect to ship replacement equipment in advance of receiving a failed item from you. If you do not return such failed piece of equipment to the address specified by Hughes within 20 days of Hughes shipping your replacement equipment, you agree to pay, and Hughes will automatically charge your account, an Unreturned Equipment Fee equal to $100 (satellite modem and power supply) for a Hughesnet satellite modem and $200 (multipath device, and power supply) for a Hughesnet Fusion multipath device. This fee will be collected in addition to your monthly service charge via your standard payment method (your credit/debit card on file, ACH or via invoice).

13 DISCLAIMER OF WARRANTIES ON THE SERVICE AND EXCLUSION OF LIABILITY.

13.1 WARRANTY DISCLAIMER.

NEITHER HUGHES NOR ITS WIRELESS PROVIDERS OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR OPERATE AT ANY MINIMUM OR OTHER SPEED IS EXPRESSLY DISCLAIMED. YOU AGREE THAT YOUR USE OF THE SERVICE AND THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HUGHES, ITS EMPLOYEES, DEALERS, OR THE LIKE SHALL CREATE A WARRANTY.

13.2 LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER HUGHES NOR ANY OF ITS INFORMATION OR CONTENT PROVIDERS, WIRELESS PROVIDERS, SERVICE PROVIDERS, LICENSORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO USE THE SERVICE WITHOUT LIMITING THE FOREGOING. IF FOR ANY REASON ANY PORTION OF THE FOREGOING LIMITATION OF LIABILITY SHALL BE VOIDED, THEN IN SUCH EVENT THE MAXIMUM, SOLE, AND EXCLUSIVE LIABILITY OF HUGHES, ITS DEALERS, DISTRIBUTORS, AGENTS, EMPLOYEES, OR THIRD-PARTY CONTENT PROVIDERS, IF ANY, SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE TOTAL AMOUNT ACTUALLY PAID TO HUGHES BY YOU FOR SERVICES FURNISHED UNDER THIS AGREEMENT FOR THE PERIOD OF TIME COMMENCING UPON THE OCCURRENCE OF SUCH ERROR, DEFECT, OR FAILURE, AND CEASING UPON THE DISCOVERY AND RECTIFICATION OF SUCH, IN WHOLE OR IN PART; PROVIDED, HOWEVER, THAT IN NO EVENT SHALL SUCH PERIOD OF TIME EXCEED THE TWELVE- (12-) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE WHICH SUCH ERROR, DEFECT, OR FAILURE IS FIRST DISCOVERED IN WHOLE OR IN PART.

Without limiting the foregoing, neither Hughes nor its wireless providers shall be responsible for: (a) any failure to transmit or store, or for any deletion of, any communication, message, email, or content transmitted through, sent to, or received by the Service or Hughes’ servers; (b) any modification, suspension, interruption, or discontinuance of the Service; (c) any temporarily refused, interrupted, curtailed or limitation to the Service because of atmospheric, terrain, or other natural or artificial conditions; (d) temporary interruptions or curtailments to the Service due to usage concentrations, modifications, upgrades, relocation and repairs; or (e) service impacts due to priority needs of emergency communications, law enforcement, public safety, or national security authorities or during times of congestion such as during a natural disaster or other emergency.

13.3 FULL APPLICABILITY.

THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY APPLY REGARDLESS OF ANY ALLEGATION OR FINDING THAT A REMEDY FAILED OF ITS ESSENTIAL PURPOSE, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY (INCLUDING WITHOUT LIMITATION NEGLIGENCE) AND EVEN IF HUGHES OR OTHERS ARE ADVISED OR AWARE OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OR LIABILITY.

14 INDEMNITY.

You agree to indemnify and hold harmless Hughes and its wireless and other service providers, Licensors, Agents, and Employees against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, arising out of or related to this Agreement, any and all uses of your account, and your use of the Service. This includes, without limitation, responsibility for all such consequences resulting from actions by you or any user of your account in violation of this Agreement, the Acceptable Use Policy, Hughes Copyright Policy, or any law or regulation.

15 LIABILITY FOR UNAUTHORIZED USE.

You agree to notify us immediately after you sell, give away, or otherwise transfer your Equipment to anyone else. You are considered the registered recipient of the Service until Hughes receives such notice, and you will be liable for any charges or fees incurred by the use of your Equipment by anyone else up to the time that Hughes receives your notice, unless otherwise provided by state law. You may not assign or transfer your service without Hughes’ written consent. If you do, Hughes may inactivate your service. If your Equipment is stolen or otherwise removed from your premises without your authorization, you must notify the Hughesnet Customer Care Center immediately, or else you may be liable for payment for unauthorized use of your Equipment system. You will not be liable for unauthorized use after Hughes has received your notification.

16 PROPRIETARY RIGHTS.

All copyright or other proprietary rights notices contained in or associated with the content available through the service must be preserved on any copies made of such material; provided, however, that no copies shall be made in violation of Section 7 or any other provision of this Agreement. The placement of copyrighted material in any public posting area, or any software library, without the consent of the copyright owner is prohibited. Nothing in this Agreement may be construed to convey to you any interest, title, or license in the user ID, email address, Universal Resource Locator (“URL”), IP address, or domain name used by you in conjunction with the Service.

PART VI – GENERAL

17 LIMITS ON TRANSFERS; NO RIGHT OF SURVIVORSHIP.

Unless otherwise agreed in writing, your right to use the Service, or to designate other users of your account, is not transferable and is subject to any limits established by Hughes. Your right to use your user ID and other unique identifiers assigned to you by Hughes shall terminate upon the termination of this Agreement. This Agreement will terminate immediately upon your death.

18 CHOICE OF LAW.

This Agreement is made in the State of Maryland. This Agreement and all of the parties’ respective rights and duties in connection herewith, including, without limitation, claims for violation of state consumer protection laws, unfair competition laws, and any claims in tort shall be governed by and construed in accordance with the laws of the State of Maryland, in the United States, excluding its conflicts of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement, and it is acknowledged that this is a services contract and not a contract for the sale of goods. You agree that this Agreement is set forth in the English language for the mutual convenience and benefit of the parties. A printed version of this Subscriber Agreement and of any notice given in electronic form shall be admissible in judicial and administrative proceedings relating to or based upon this Subscriber Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

19 ELECTRONIC DELIVERY POLICY AND YOUR CONSENT; CONSENT TO BE CONTACTED.

By applying for or using the Service, you consent to receive all agreements, disclosures, policies, notices, and other information (collectively, “Notices”) provided by Hughes or its affiliates via any of the methods described in this Agreement, including, without limitation, publication on legal.hughesnet.com, electronic delivery and/or paper at Hughes’ sole and absolute discretion. For purposes of example and not limitation, Hughes may deliver or display Notices to you by email, text, pop-up window, posting a message on the Service, legal.hughesnet.com or the Hughes Website. Electronic notices provided pursuant to this Section are considered delivered when sent. You agree that certain supplemental or enhanced services made available to subscribers may also have their own procedures for providing Notices. 

As permitted by applicable law, Hughes may contact you without charge, using your account information, for any purpose, including marketing, and in any manner permitted by law. You also expressly consent to be notified or contacted by Hughes or our agents for any purpose, including billing and collection, at any mailing address, telephone number, or any other electronic address (including e-mail) where you may be reached. You agree that Hughes or our agents may contact you in any manner, including pre-recorded artificial voice or an automatic telephone dialing system. You agree to notify us promptly if you can no longer be reached at the telephone number and e-mail address you provided us. You represent that you have received the consent of any other users on your account to be contacted by Hughes as described in this Section. You agree that all consents provided in this Section will survive cancellation of your Service and account, until such consents may be otherwise revoked.

20 CONSTRUCTION AND DELEGATION.

Neither the course of conduct between parties nor trade practice shall act to modify the provisions of this Agreement. Hughes may authorize or allow its contractors and other third parties to provide services necessary or related to making the Service available and to perform obligations and exercise Hughes’ rights under this Agreement, and Hughes may collect payment on their behalf, if applicable. The provisions of any Sections of this Agreement, which by their nature should continue, shall survive any termination of this Agreement.

21 MISCELLANEOUS.

21.1 Notice; Severability.

Where notification by Hughes is contemplated by or related to this Agreement, notice may be made by any reasonable means, including without limitation email or publication over the Service. A printed version of this Agreement and of any notice given in electronic form by Hughes shall be admissible in judicial, arbitration, or administrative proceedings relating to or based upon this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Electronic notices provided pursuant to this Section are considered delivered when sent.

If any term of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, it shall be construed in such a way as to eliminate the offending aspects while still giving as much effect as possible to the intentions of such term. Where an entire provision is invalid, illegal, or unenforceable and cannot be so repaired, then the term shall be considered to be stricken from this Agreement as if it had not been included. In any such case, the balance of this Agreement shall remain in effect in accordance with its remaining terms notwithstanding such invalid, illegal, or unenforceable term.

21.2 No Waiver.

Hughes may enforce or decline to enforce any or all of the terms of this Agreement in its sole discretion without waiving its rights to enforce such provisions in the future. In no event shall Hughes be required to explain, comment on, incur liability for, or forfeit any right based on its enforcement, non-enforcement, or consistency of enforcement of these terms.

21.3 Captions.

Captions used in this document are for convenience only and shall not be considered a part of this Agreement or be used to construe its terms or meaning.

21.4 Statute of Limitations.

You agree that, regardless of any statute to the contrary, any claim or cause of action arising from or related to use of the Service or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

22 ASSIGNMENT OF ACCOUNT.

Hughes may sell, assign, or transfer your account to a third party without notice to you.

23 ENTIRE AGREEMENT.

This Agreement, which is available at legal.hughesnet.com, and the additional policies and documents specifically referred to herein as being a part of this Agreement (e.g., Fair Access Policy, Hughes Copyright Policy and Acceptable Use Policy), which are also available at legal.hughesnet.com, constitute the entire and only agreement with respect to the subject matter hereof between you and Hughes. This Agreement supersedes all representations, proposals, inducements, assurances, promises, agreements, and other communications with respect to the subject matter hereof except as expressly set forth in this document. By applying for or using the Service, you agree to the terms and conditions of this Agreement. This Agreement can be amended only in the manner expressly provided for herein.

Customer Agrees to the terms and conditions of this Subscriber Agreement:

Customer Signature:

Customer Name:

Date of Installation:

Address:

Notice of Cancellation

Date of transaction

You may cancel any transaction where goods or services were sold to you in person*, without any penalty or obligation, within five business days from the above date of the transaction. Please contact us before such time if you have any questions.

If you cancel this transaction, you must return any goods received in connection with the transaction you wish to cancel. Returns must be made in accordance with Hughes’ instructions regarding the return shipment of such good(s). Please contact Hughes at 1-866-347-3292for instructions on your return shipment. Hughes assumes all expense and risk related to the return of the good(s). If your cancellation requires the return of any goods, your refund will occur only after Hughes receives the applicable good(s) in an undamaged condition. Upon receipt of the applicable good(s) by Hughes, any security interest arising out of the transaction will be canceled. If your transaction did not involve the receipt of any goods requiring return, any payments made by you under the cancelled transaction will be refunded to you within 10 business days following receipt by Hughes of your cancellation notice.

If you fail to return the good(s) in an undamaged condition to Hughes within 30 days, then you remain liable for the cost of the unreturned good(s) until received by Hughes.

To cancel this transaction, you must mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, by no later than midnight three business days (five business days if you are a California resident and are sixty-five (65) years of age or older) from the date of transaction (in the case of mail with the postmark sufficing as proof of timeliness) to Hughes Network Systems, LLC, at:

             Hughes Network Systems, LLC

             Attention: Hughesnet Cancellation

             11717 Exploration Lane

             Germantown, MD 20876-2799

I HEREBY CANCEL THIS TRANSACTION.

Reason for cancellation (optional):                                                                                                                               

Do you have a new internet service provider? If so, please list here: (optional)                                                                                         

Customer Name:Signature:Phone:Date:SAN: Street Address: City:State:Zip:     

*Nothing in this notice shall be construed to allow you to cancel any existing contract entered into prior to the date of this transaction. To cancel any additional agreements, please refer to the applicable agreement and/or Terms and Conditions associated with such goods/services.

** The satellite dish will not be deinstalled and should not be returned to Hughes. Customer may dispose of the satellite dish as may be legally permitted.

***None of the terms and conditions in the attached Agreement shall be construed as a waiver of your rights under this Notice of Cancellation.

Early Termination Fees and Other Important Terms

LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO ONE OF THE HughesNet RESIDENTIAL SERVICE PLANS ON OR AFTER AUGUST 23, 2022

The following terms and conditions are valid for residential HughesNet customers who subscribed to a HughesNet Service Plan.

General Terms

HughesNet® service is available in the contiguous U.S., Alaska and Puerto Rico, except for HughesNet Fusion plans which are only available in the contiguous U.S. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the HughesNet Subscriber Agreement, the HughesNet Fair Access Policy, the HughesNet Acceptable Use Policy, and the HughesNet Privacy Policy.

Service Commitment

All Service Plans require a commitment of twenty-four (24) months. (Note that if you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades during your commitment period, your new service commitment will be 12 months or the remainder of your initial commitment, whichever is longer). If you have subscribed to any Service Plan and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Service Termination Fees described below. In addition, unless you purchased the Equipment, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the applicable Unreturned Equipment Fee described below.

Early Termination: Purchase Option for HughesNet satellite-only plans only and HughesNet Fusion plans (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

Early Termination: Lease Option for HughesNet satellite-only plans and HughesNet Fusion plans

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the applicable HughesNet Service plan. Thereafter, the amount will decrease by $15 per month for each month of active Service.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, the remainder of your service commitment is longer than 12 months, and you cancel before the end of your 24-month term commitment, you will be charged a Service Termination Fee as described in the immediately preceding paragraph.

If you upgrade your service from a HughesNet satellite-only plan to a HughesNet Fusion plan or for certain other upgrades, and you have a new 12-month service commitment, and you cancel before the end of your new 12-month term commitment, you will be charged a Service Termination Fee of up to $120. The exact amount of the Service Termination Fee will be $120 during the first ninety (90) days after your next billing date. Thereafter, the amount will decrease by $10 per month for each month of active Service.

In addition, you must return your Equipment in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna). If you upgrade from a HughesNet satellite-only plan to a HughesNet Fusion plan and choose the self-install option for the HughesNet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the HughesNet Fusion equipment is shipped to you to activate the HughesNet Fusion equipment, otherwise you will be deemed to have cancelled your HughesNet Fusion upgrade, your obligations under your then-current HughesNet satellite-only plan will continue to apply, and you will be required to return the HughesNet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna). 

If you cancel at the end of your 24-month term commitment, you must return your Equipment in good condition within 45 days of cancellation date or you will be charged a $300 Unreturned Equipment Fee for HughesNet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for HughesNet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna).
 
For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipment.

You are not required to return, and Hughes is not obligated to de-install, the outdoor antenna, outdoor mount, or any cables. If you elect to have the complete system or the outdoor antenna, outdoor mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.

You will not receive a credit for installation or de-installation charges or other fees.

Early Termination: HughesNet Voice (with Commitment)

If you cancel after activation but before the end of your 24-month term commitment, you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10 x (24-6) months, or $180.

Early Termination due to breach by Subscriber

If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and, unless you purchased the Equipment, the Unreturned Equipment Fee will be charged immediately upon cancellation. If you leased your Equipment and return the Equipment in good condition within 45 days from the date of termination, your account will be credited $300 ($100 for the satellite modem and power supply and $200 for the satellite radio) in the case of HughesNet satellite-only plans or $500 ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna) in the case of HughesNet Fusion plans.

Optional Equipment De-installation Service

As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the Equipment for a fee. The amount of this de-installation charge will be the fee then in effect for this service. In the event you elect to purchase this optional service, you will still be responsible for packing and mailing the equipment back to Hughes using the pre-paid label inside the material return box provided to you by Hughes.

Payment by Credit or Debit Card

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE AND/OR LEASING FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES AND/OR UNRETURNED EQUIPMENT FEES.

Home Networking

Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management).

Please note that all computers on a home network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.

Last revised: November 17, 2022

Acceptable Use Policy

Hughesnet Acceptable Use Policy

1. INTRODUCTION.

This Acceptable Use Policy (“AUP”) is intended to help enhance the use of the Hughesnet Services (the “Services”) by preventing unacceptable use. All Subscribers to the Service and users of their account (“Visitors”) (Subscribers and Visitors collectively “you” or “your”) must comply with this AUP. We support the free flow of information and ideas over the Internet and do not actively monitor use of the Services under normal circumstances. Similarly, we do not exercise editorial control over the content of any website, electronic mail transmission, newsgroup, or other material created or accessible over or through the Services, except for certain proprietary websites. However, in accordance with our Subscriber Agreement, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Hughes Network Systems, LLC (“Hughes”) may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Your violation of this AUP may result in the suspension or termination of your access to the Service and/or your Hughesnet account.

2. VIOLATIONS OF ACCEPTABLE USE POLICY.

The following constitute violations of this AUP:

2.1 UNSOLICITED BULK COMMUNICATIONS.

You may not use the Service to send unsolicited bulk communications, including through email. Similarly, you may not authorize others to use your account or sub-accounts to send unsolicited bulk communications or cause unsolicited bulk communications to be sent by someone else. You may not harvest or collect information about users of the Services, including screen names, and use that information for the purpose of sending unsolicited bulk communications. Any violation of these provisions may result in immediate termination of your subscription and further legal action. You agree that Hughes may take any legal and technical remedies to prevent unsolicited bulk communications from entering, utilizing, or remaining within the Services or its facilities.

2.2 OTHER PROHIBITED CONDUCT.

You agree not to use the Services as follows: (a) for any unlawful, improper or criminal purpose or activity; (b) to post or transmit information or communications that, whether explicitly stated, implied, or suggested through use of symbols, are libelous, defamatory, invasive of another person’s privacy, obscene, indecent, pornographic, sadistic, cruel, or racist in content, or of a sexually explicit or graphic nature; or which espouses, promotes, or incites bigotry, hatred, or racism, or might be legally actionable for any reason, or hurts minors in any way; (c) to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services; (d) to intentionally or unintentionally violate any applicable local, provincial, state, national, or international law, including, but not limited to, rules, orders, and regulations having the force of law; (e) to attempt to access or access the accounts of others, to spoof or attempt to spoof the URL or DNS address, or to attempt to penetrate or to penetrate our security measures or other entities’ systems (“hacking”) whether or not the intrusion results in corruption or loss of data; (f) to bombard individuals or newsgroups with uninvited communications, data, or information, or other similar activities, including but not limited to “spamming,” “flaming,” or denial or distributed denial of service attacks; (g) to transmit unsolicited voluminous emails (for example, spamming) or to intercept, interfere with, or redirect email intended for third parties using the Service; (h) to introduce viruses, worms, harmful code, and/or Trojan horses on the Internet; (i) to post information on newsgroups which is not in the topic area of the newsgroup; (j) to interfere with another person’s usage or enjoyment of the Internet or this Service; (k) to post or transmit information or communications that are defamatory, fraudulent, obscene, or deceptive, salacious or prurient, or to convey information of a nature or in such a manner that renders such conveyance unlawful, including but not limited to scams such as “make-money-fast” schemes or “pyramid/chain” letters; (l) to damage the name or reputation of Hughesnet, Hughes or its affiliates and subsidiaries, or any third parties; (m) to transmit confidential or proprietary information, except solely at your own risk; (n) to violate our or any third party’s copyright, trademark, proprietary, or other intellectual property rights, including trade secret rights; (o) to generate excessive amounts (as determined in our sole discretion) of Internet traffic, or to disrupt net user groups or email use by others; (p) to engage in activities designed to or having the effect of degrading or denying Service to Hughesnet users or others (including activities that compromise a server, router, circuit, or software) including but not limited to using malicious software or “malware”, automatic data feeds, automated machine-to-machine connections, or other applications that are used in a way that degrades capacity of functionality; (q) to use any name or mark of Hughesnet, Hughes or its parent, affiliates, or subsidiaries, as a hypertext link to any Website or in any advertising publicity or other commercial manner; (r) to use your Hughesnet account for the purpose of operating a server of any type; (s) to use the Service or the Internet in a manner intended to threaten, harass, or intimidate others; (t) to cause the screen to “scroll” faster than other subscribers or users are able to type to it, or any action that has a similar disruptive effect, on or through the Service; (u) to use the Service to disrupt the normal flow of online dialogue; (v) to use the Service to violate any operating rule, policy, or guideline of any other online services provider or interactive service; (w) to attempt to subvert, or to aid third parties to subvert, the security of any computer facility or system connected to the Internet; (x) to impersonate any person or using a false name while using the Service; (y) to install “auto-responders,” “cancel-bots,” or similar automated or manual routines which generate excessive amounts of net traffic, or disrupt net user groups or email use by others; (z) to make false or unverified complaints against any Hughesnet subscriber, or otherwise abusing any of our complaint response procedures; (aa) to export software or any information in violation of U.S. export laws; (bb) to use the Service in contravention of the limitations of the pricing plan you have chosen; (cc) to continually or repeatedly dial telephone numbers associated with free conference calls, free chat lines, or other similar or related services that are used to increase the inter-carrier compensation billed to wireless carriers; (dd) to provide life-sustaining medical care for any individual, including without limitation, use of the Services in health care and assisted living environments; (ee) to use or assist others in the use of any unethical or fraudulent scheme, or by or through any unethical or fraudulent means or devices whatsoever, with intent to avoid payment of, in whole or in part, any charges for Service; (ff) to install any amplifiers, enhancers, repeaters or other devices that modify or otherwise affect the radio frequencies used to provide portions of the Service; (gg) to use or alter, or attempt to use or alter, the Service for any non-data purpose, including but not limited to services which primarily offer voice communications, including voice over IP services; (hh) to use the Service for monitoring of third parties without their permission, including location-based tracking of individuals, except in the case of prisoner and parolee monitoring or as agreed to in writing by Hughes; or (ii) to rearrange, tamper or make an unauthorized connection with any network of a wireless carrier.

2.3 NOTICE REGARDING HUGHES’ POSITION ON CHILD PORNOGRAPHY.

Hughes takes its commitment to protect children from exploitation over the Internet extremely seriously. Consequently, Hughes is working hand-in-hand with the National Center for Missing and Exploited Children (NCMEC) and other law enforcement agencies on this important project. One of the efforts that Hughes has undertaken in this regard is to establish a specially designated email address, cp-abuse@hughes.net, for complaints about child pornography. Hughes further commits that all complaints received shall be investigated promptly, generally within three (3) business days or less. No Hughes facilities or services may be used by in any manner for the transmission or dissemination of images containing child pornography.

3. REVISIONS TO THIS ACCEPTABLE USE POLICY.

Hughes may revise, amend, or modify this AUP, at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the terms set forth in the Subscriber Agreement.

Last revised: December 19, 2023

Network Management Practices

Hughes Network Systems, LLC (“Hughes”) manages the Hughesnet® network with one goal: to deliver the best possible high-speed Internet experience to all Subscribers and users of Subscriber accounts (collectively “Users”). High-speed bandwidth and network resources are not unlimited and are shared by all Users. Using reasonable network management practices that are consistent with industry standards, we manage the network to deliver the best possible broadband Internet experience and promote the use and enjoyment of the Internet by all Users. In furtherance of our commitment to achieving this goal, we also try to use tools and technologies that are minimally intrusive. Our network management practices, just like the Internet, will continue to change and evolve to address the challenges and threats on the Internet. Without network management, the negative effects of spam, viruses, security attacks, network congestion, violations of our Acceptable Use and Fair Access Policies, and other risks to, and degradations of, the service would have detrimental impacts on Users. 

How does Hughes manage its network?

Hughes uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy, Fair Access Policy and the Subscriber Agreement. Most of these tools and techniques will be completely transparent to Users and will have no impact on their Internet experience. These tools and techniques are dynamic and change frequently in order to address new issues and to take advantage of advances in technology. For example, these network management activities may include identifying spam and preventing its delivery to customer email accounts, detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, and using other tools and techniques that Hughes may need in order to deliver the best possible broadband Internet experience to its Users. Hughes only uses these tools and techniques to the extent necessary or appropriate to protect our network and/or Users’ Internet experiences. In addition, Hughes also has a Fair Access Policy to ensure that the highest number of Users experience the best possible Hughesnet Service.

Does Hughes prioritize certain kinds of traffic as part of Network Management Practices?

Hughes prioritizes traffic through the network based on traffic type, especially during high-traffic periods, with the aim of optimizing the performance of latency-sensitive applications such as Web browsing. During such periods, secure Web browsing (which is used during e-commerce transactions) is given the highest priority, followed by non-secure Web browsing. During such periods, other traffic, such as bulk downloads, is given lower priority. Hughes may change these priorities, and the relative weighting between them, based on network utilization and application performance. Hughes does not prioritize based upon the content provider or source of the content.

Does Hughes block P2P traffic or applications like BitTorrent, Gnutella, or others?

No. Hughes does not block Peer-to-Peer (P2P) traffic or applications like BitTorrent, Gnutella, or others as part of its network congestion management techniques. In order to ensure fair access to all types of traffic, however, we limit the network capacity available for P2P applications, which has the effect of reducing the priority of such traffic. P2P applications are detected based on deep packet inspection and the use of industry-standard practices, and are not based on specific port numbers or applications.

Does Hughes discriminate on the basis of the source of online content?

No. Hughes provides Users with full access to all the lawful content, services, and applications that the Internet has to offer. As indicated above, we evaluate the type of content (Web, mail, P2P, file transfer) and assign it a priority. We do not discriminate on the basis of the content provider or source or the content. However, we are committed to protecting Users from spam, phishing, and other unwanted or harmful online content and activities. Hughes uses industry-standard tools and generally accepted best practices and policies to help it meet this customer commitment.

Where do I turn if I have questions or comments for Hughes?

If you have any questions about our Network Management Practices or want to know what steps are taken in an effort to maximize our customers’ satisfaction with the Hughesnet experience, please contact us by visiting my.hughesnet.com or calling Hughesnet Customer Service at 1-866-347-3292.

Last revised: December 19, 2023

Express Care Terms and Conditions

1. The Plan 

The Hughesnet® Express Repair Plan (the “Plan”) is offered pursuant to the terms and conditions set forth herein. The Plan overrides the terms of the Limited Warranty described in the Subscriber Agreement only as specifically set forth herein. Please consult your Subscriber Agreement for the terms and conditions of the Limited Warranty. Except as otherwise stated herein, Hughes Network Systems, LLC ("HUGHES"), is the obligor of the Plan. Any person who enrolls in this Plan shall be referred to herein as “You.” The Plan includes coverage for a single subscription. The Plan is extended only to the original customer who enrolled in the Plan and is nontransferable. 

2. Plan Details – New Hughesnet Subscribers 

Express Repair is a protection plan option designed to assure you that your Hughesnet service will be restored in a quick and efficient manner in the event a problem occurs. Under the Plan, you will receive 24-hour-a-day, 7-day-a-week technical support from Hughes, and if the problem is determined to be caused by the indoor unit (the satellite modem) or the outdoor unit (the satellite antenna/radio) and cannot be fixed over the phone, Hughes will send a qualified technician directly to your location on a priority status, as described below. 

Your coverage begins on the date of activation and is renewed automatically on a month-to-month basis until canceled by you or terminated by Hughes. 

You will be billed the Plan’s monthly fee at the beginning of each billing cycle for the next month via the same method as your monthly Hughesnet subscription payments. The monthly Plan fee will appear on your billing statement as a separate charge from your regular monthly Hughesnet subscription payments. 

While enrolled in this Plan, in the event that an onsite service visit is required, you will be billed a co-pay. The onsite service visit co-pay will be billed via the same method as your monthly Hughesnet subscription payments. For example, if you had elected to pay your monthly Hughesnet subscription fee with a credit or debit card, Hughes will use that same card number to charge you for the co-pay. The co-pay will appear on your billing statement as a separate charge from your monthly Hughesnet payments. 

The monthly fees and onsite co-pay are as follows: 

Express Repair – 
Basic 

Express Repair – 
Premium 

 Onsite Response Time 

As Soon as Second Business Day 

Next Business Day 

 Monthly price 

$8.99 

$12.99 

 Onsite Service Co-pay 

$24.99 

This plan will terminate upon expiration or termination of your Hughesnet service subscription. You may cancel this Plan at any time by contacting Hughes at 1-866-347-3292. You will be refunded any prorated portion of the monthly fee paid in advance for the current month. 

3. Plan Details – Existing Hughesnet Subscribers Prior to 7/27/15 

Express Repair is a protection plan option designed to assure you that your Hughesnet service will be restored in a quick and efficient manner in the event a problem occurs. Under the Plan, you will receive 24-hour-a-day, 7-day-a-week technical support from Hughes, and if the problem is determined to be caused by the indoor unit (the satellite modem) or the outdoor unit (the satellite antenna/radio) and cannot be fixed over the phone, Hughes will send a qualified technician directly to your location on a priority status, as described below. 

Your coverage begins on the date you enroll in this Plan and will continue until canceled by you or terminated by Hughes. In order to be eligible for the Plan, your Hughesnet billing account must be current and in good standing. 

You will be billed the Plan monthly fee at the beginning of each billing cycle for the next month via the same method as your monthly Hughesnet subscription payments. The monthly Plan fee will appear on your billing statement as a separate charge from your regular monthly Hughesnet subscription payments. 

For existing Hughesnet subscribers, there is a 30-day vesting period. This means that if an onsite service call is required within the first 30-day period after you have enrolled in the Plan, your co-pay will be higher than the co-pay after the expiration of the vesting period. After the expiration of the vesting period, the amount of the co-pay will convert to the post-vesting amount. The onsite service call co-pay will be billed via the same method as your monthly Hughesnet subscription payments. For example, if you had elected to pay your monthly Hughesnet subscription fee with a credit or debit card, Hughes will use that same card number to charge you for the co-pay. The co-pay will appear on your billing statement as a separate charge from your monthly Hughesnet payments. 

The monthly fees and onsite co-pay are as follows: 

Express Repair – Basic 

Express Repair – Premium 

 Monthly price 

$6.95 

$11.95 

 Onsite service visit co-pay 
 After 30-day vesting period 

$29.95 

 Onsite service visit co-pay 
 Within 30-day vesting period 
 With new 24-month Hughesnet service commitment (non-business residential plans only) 

$99.00 

 Onsite service co-pay 
 Within 30-day vesting period 
 With no additional Hughesnet service commitment 

$199.00 

Your coverage begins on the date of activation and will continue on a month-to-month basis until canceled by you or terminated by Hughes. You will be charged for this service from the date of order. You may cancel this Plan at any time without penalty by contacting Hughes at 1-866-347-3292. You will be refunded any prorated portion of the monthly fee paid in advance for the current month. This plan will terminate upon expiration or termination of your Hughesnet service subscription. 

4. To Obtain Support 

Contact Hughesnet technical service by calling 1-866-347-3292, available 24 hours a day/7 days a week. Onsite service visits are scheduled according to the time that Hughes receives the call that a problem has arisen. For Express Repair – Premium service coverage, if the call is received prior to 1 pm local time, your appointment can be scheduled as early as the next business day. If the call is received after 1 pm local time, the appointment can be scheduled as early as the second business day. For Express Repair – Basic service coverage, if the call is received prior to 1 pm local time, your appointment can be scheduled as early as the second business day after your call. If the call is received after 1 pm local time, the appointment can be scheduled as early as the third business day after your call. 

Onsite service is not available on the official days on which the following holidays are observed: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. 

5. Method of Service and Exchange 

Hughes will require troubleshooting of the system over the telephone or otherwise to verify any failure prior to scheduling an onsite service call. If deemed necessary, Hughes will dispatch an authorized Hughes service technician to your location for onsite troubleshooting and restoration of your service. If required, Hughes may, at its option and discretion, replace your hardware components with new, remanufactured, or used equivalents. If Hughes dispatches a service technician to your location, and Hughes determines the problem is not covered under this Plan, you may be assessed an additional fee for any required repairs. 

6. What is Covered 

The Plan covers the required steps necessary to restore your Hughesnet service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of Hughesnet indoor equipment, power supply, or outdoor equipment that (1) were purchased by you, (2) are commissioned on your Hughesnet account, and (3) were professionally installed at your location. Your location must be a stationary location in the lower 48 states or Puerto Rico. The Plan covers the following: 

a. Loss of service due to issues with Hughes equipment or Hughes-provided cabling;
b. Loss of service that can be corrected with antenna repointing or alteration using the existing mounting configuration;
c. Pre-existing service issues on covered Service Plan;
d. The cost of all parts required to restore service;
e. Loss of service due to power surge while properly connected to a properly wired AC power line with protective ground and telephone/coax lines properly connected. 

7. Exclusions from Coverage 

The Plan does not cover: 

a. Loss of service resulting from damaged or missing antenna or mount;
b. Loss of service that can only be corrected by relocating the antenna;
c. Change of mounting hardware or type for antenna;
d. Damage to the antenna caused by conditions other than normal use, that is beyond Hughes’ normal control, such as: hail, earthquake, flood, ice, fire, falling or flying objects, tropical storms, hurricanes, natural disasters, vandalism, theft, terrorism/war, riot, or acts of God;
e. Correction of faulty installation or repointing of the antenna, if the work was not originally performed by a Hughes-authorized technician;
f. Exterior or cosmetic items of the product, including, but not limited to, paint, finish, bezel, and cords;
g. Materials used for cosmetic purposes such as hiding exposed cabling or conduit;
h. Preventive maintenance;
i. Software upgrades;
j. Repair of a customer’s local area network (Technician responsible for ensuring operability on one computer only);
k. Any location that is a recreational vehicle: mobile homes, watercraft, aircraft;
l. Systems where the satellite is not mounted to a stable, fixed-position permanent structure;
m. Components or wiring related to satellite television;
n. Service outside the lower 48 states or Puerto Rico;
o. Any other electronic products, hardware or software including, without limitation, your computer or equipment related to your computer;
p. Damage reported after expiration of the Express Repair coverage period. 

8. Customer’s Promises and Assurances 

In order to maintain this Plan in force, you promise and assure: 

a. Full cooperation with Hughes' customer service agents and authorized service provider during diagnosis of covered Service;
b.That an adult, age 18 or over, will be onsite and empowered to make decisions regarding the service call;
c. That you will keep your billing account with Hughes in good standing;
d. To provide adequate access to your system during normal business hours (8 am to 5 pm local time);
e. To provide a non-threatening and safe environment for servicing, including, but not limited to, the containment of aggressive animals;
f. To not mislead, defraud, or make any misrepresentation to Hughes technicians;
g. To not falsify any related records;
h. To fully disclose all relevant information and fully cooperate with Hughes, its agents, or service providers to troubleshoot the covered Service. 

9. Compliance with Applicable Building Codes and Ordinances 

It is your responsibility to ensure compliance with all applicable building codes, zoning ordinances, covenants, conditions, and restrictions related to services provided under this agreement, to pay any fees or other charges, and obtain any permits or authorizations necessary for services provided under this agreement (collectively "Legal Requirements"). You are solely responsible for any fines or similar charges for service in violation of any applicable Legal Requirements. 

10. Written Communications 

Please address all written communications to: 

Hughes Network Systems
11717 Exploration Lane
Germantown, MD 20876 

Please include your name and SAN (account number) on all written correspondence. 

11. Modification 

Terms of this Plan may not be modified, except in writing by Hughes. Hughes reserves the right to change the Plan at any time at its sole discretion. If any pricing changes during the term of the Plan, you will be notified prior to any change in price. 

12. Disclaimers and Limitations 

1. IN NO EVENT WILL HUGHES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RELATING DIRECTLY OR INDIRECTLY TO THIS PLAN. IN NO EVENT SHALL HUGHES' LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THE SERVICE FOR THE DURATION OF COVERAGE UNDER THE PLAN. 

2. THIS PLAN IS YOUR SOLE EXPRESS REMEDY WITH RESPECT TO THE SERVICE PROVIDED UNDER THE PLAN. EXCEPT AS OTHERWISE DESCRIBED HEREIN, ANY SERVICE PROVIDED UNDER THE PLAN SHALL BE “AS IS” AND WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SERVICE SHALL NOT CONSTITUTE ANY WARRANTY OR ANY GUARANTEE OF THE QUALITY OR CONTINUOUS TRANSMISSION OF THE HUGHESNET SERVICE. THE FAILURE OF TRANSMISSION OF SERVICE SHALL NOT ENTITLE YOU TO STOP MAKING PAYMENTS TO YOUR HUGHESNET ACCOUNT. IN NO EVENT WILL HUGHES OR ANY OF ITS SUPPLIERS OR SUBSCONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL LOSS OR DAMAGES. HUGHES’ MAXIMUM LIABILITY UNDER THIS PLAN SHALL BE LIMITED TO AMOUNTS PAID BY YOU FOR SERVICES UNDER THE PLAN. 

3. EXPRESS REPAIR REVERTS TO REGULAR MONTHLY CHARGES ($7.95 PER MONTH FOR BASIC; $11.95 PER MONTH FOR PREMIUM) UPON THE COMPLETION OF A FREE 1-MONTH OFFER. 

Revised 7-1-15 

Hughes Subscriber Privacy Policy

HUGHESNET Commercial Installation

Revision 2

September 18, 2006 

HUGHESNET® Internet Continuity Standard Installation

Visiting the HughesNet Community

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