Starlink Terms of Service

ENGLISH

Your order for two-way satellite-based internet service (“Services”) and a Starlink antenna, Wi-Fi router and mount (“Starlink Kit” or “Kit”) is subject to the terms (“Terms”) of this Starlink agreement for the United States and its territories. These Terms, those terms incorporated by reference, and the details you agree to in your online order (“Order”) form the entire agreement (“Agreement”) between you (“customer” or “user”) and Space Exploration Technologies Corp. (known as “Starlink” in these Terms).

Service Commitments.

Applicability. This Section 1 applies to your Order and Services if you selected a service commitment at checkout at starlink.com or through an authorized retail channel, or have otherwise selected a service commitment. In the event this Section 1 applies to your Order, and conflicts with other terms in this Agreement, Section 1 controls.

Service Commitment. By selecting a service commitment and completing your Order, you agree to continuously subscribe to the Services specified in your Order for a minimum of 12 or 24 months, as applicable (“Service Commitment”). The 12 or 24-month period, as applicable, begins at the Payment Due Date and ends 12 or 24 months, as applicable, after (“Commitment Period”). You will receive a free Kit in connection with the Service Commitment.

Change Fee. During the Commitment Period, if you take any action to change the Services specified in the Order, a $249 or $325, as applicbale, change fee will be immediately applied to your current payment method (“Change Fee”). Your actions that change the Services include but are not limited to cancelling a service plan, changing to a different service plan, changing your service address, and transferring the Services or Kit to another person. The Change Fee will also be applied if, during the Commitment Period, you fail to pay any fee for Services by the due date specified on the invoice, or Starlink terminates this Agreement for a breach of your obligations under this Agreement.

Kit Return and Full Refund. If you exercise your right to return the Kit during the initial trial period specified in Section 6.3, or any applicable statutory right of withdrawal, a Change Fee will not be applied.

Conclusion of Service Commitment. At the conclusion of the Commitment Period, or your payment of the Change Fee, Section 1 will no longer apply to the Order. For clarity, the remainder of this Agreement will continue to apply for the duration of your Services.

Recourse. Starlink reserves all legal rights and remedies to pursue monies owed because of your breach of your Service Commitment. This may include the referral of your account to a collection agency or the filing of a report with a credit reporting agency, consistent with applicable law.

Modified Terms. In the event you are provided a statutory right of termination, for example, due to a modification by Starlink to this Agreement, you will not be charged the Change Fee. However, Starlink is entitled to require that you return a Starlink Kit that you received free of charge or at a reduced price in connection with a Service Commitment. If you do not return such a Kit in these circumstances, Starlink may charge your payment method for the Change Fee.

Deposit.

Applicability. If Starlink Services are currently unavailable in your region and you are placing a deposit payment rather than completing the Order for Services, then Section 2 applies to you.

Deposit Payment. Your deposit payment (“Deposit Payment”) grants you priority within your region for securing Starlink Services when available. Your Deposit Payment is exclusive of any sales and use or other taxes. Starlink will apply your Deposit Payment to the amount due on the Starlink Kit if and when the Starlink Kit and Services become available.

Refundable Deposit. Prior to Starlink shipping your Kit, your Deposit Payment is fully refundable and can be requested at any time via your Starlink account. If you seek and obtain a refund, you will forfeit your priority position.

Availability; Limitations. Placing a Deposit Payment does not obligate Starlink to provide you with the Starlink Kit and Services and does not guarantee that the Starlink Kit and Services will be available to you. Prices for the Services and Kits presented at the time you place your Deposit Payment are subject to change to the prices in effect at the time of Order, including any applicable taxes, duties, delivery charges, and any other applicable fees. Enrollment limits may apply based on network availability. Starlink Kit designs and Services are subject to change based on technological innovation. Starlink will not hold your Deposit Payment separately, for example in an escrow account or trust fund, or pay any interest on your Deposit Payment. The Service availability dates are estimates only and subject to change. Service delivery is dependent on many factors, including various regulatory approvals.

Agreement to Purchase or Rent the Starlink Kit and Services.

No Resale or Unauthorized Agency. You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement (whether acting as an agent, introducer or in any other capacity), unless authorized by Starlink. Notwithstanding the foregoing, if you purchase a Priority Plan (as described in the Service Plan Descriptions, you may resell access to the Services as community Wi-Fi or a “hotspot” to third-parties, such as to hotel guests or boat passengers. In addition, you may not purchase an excessive number of any item available for purchase in the Starlink shop (“Accessories”), as determined by Starlink in its sole discretion. See additional limitations in Section 10 of this Agreement. A violation of this Section may result in Service termination.

Payments for Purchasing a Starlink Kit and Title Transfer. For customers purchasing a Starlink Kit, you authorize Starlink to charge your approved payment method for a one-time purchase price on the balance of your Starlink Kit and any accessories, including applicable shipping, handling and taxes, as is described in the Order. Starlink will transfer title to the Starlink Kit and any accessories to you upon delivery to customer's location.

Payments for Renting a Starlink Kit. For customers renting a Starlink Kit, you authorize Starlink to charge your approved payment method for the following—

a) Monthly Rental Fee The first charge for the Services selected in your Order will be on the earlier of (i) the date you activate the Starlink Kit; (ii) 7 days after Starlink delivers your Starlink Kit, or (iii) if no delivery date is available, 30 days from the date your Starlink Kit was shipped (“Payment Due Date”). Starlink will automatically charge your approved payment method for the second and all subsequent monthly rental fees on the anniversary of the Payment Due Date; and

b) Retail Penalty, if applicable. A retail fee penalty for the Starlink Kit if you fail to return the Kit to Starlink undamaged, untampered and unmodified, within 30 days of cancelling your Service, as described in Section 6.4.

Rental Kit provided to you may be new or refurbished at Starlink’s sole discretion. Rented Starlink Kit will remain the property of Starlink and title will not transfer to you. Starlink Kits may only be rented with the Residential Service Plans for residential use as described in the Service Plan Descriptions; however, at Starlink’s sole discretion, rental Kits may be made available for Priority and Roam Service Plans. The option to rent a Starlink Kit is not available in all locations.

Payments for Monthly Service Subscription. You authorize Starlink to charge your approved payment method for –

a) Monthly Service Fee. The first charge for the Services selected in your Order will be on the earlier of (i) the date you activate the Starlink Kit; (ii) 7 days after Starlink delivers your Starlink Kit, or (iii) if no delivery date is available, 30 days from the date your Starlink Kit was shipped (“Payment Due Date”). Even if you do not use Services in a given month (unless your Service Plan is eligible to be paused), the monthly Service fee is due each month. Starlink will automatically charge your approved payment method for the second and all subsequent monthly service fees on the anniversary of the Payment Due Date;

b) Priority Plan Top-Up Data. For Priority Plans, charges for Top-Up Data (as defined in the Service Plan Descriptions)) will be reflected on the invoice for the following monthly billing cycle, as further described in Service Plan Descriptions. Starlink will automatically charge your approved payment method for any Top-Up Data on the Payment Due Date for the following monthly billing cycle; and

c) Monthly Kit Access Fee. For Priority Plans only, you will be charged a fee to access the Starlink network (“Monthly Kit Access Fee”) as described in the Order.

Regional Savings. Your Order may be eligible for regional savings depending on the location of your Service address and the Service Plan you choose. If you change your Service address or Service Plan, or fail to activate your Kit within 30 days of shipment, you may be charged the original savings amount. Additional details can be found in the Starlink FAQs.

Additional Subscription Discounts. You may be offered the opportunity to add a limited number of additional "family discount" subscriptions to your account, which may include a discounted Starlink Kit and/or monthly subscription price. The Service Plans and Starlink Kit versions eligible for these discounts, and transferability to other users and Service Plans, may be limited. You must maintain eligibility for these discounts by continuing to subscribe to at least one full price Service offering on the same account. If you cancel the full-price subscription, the discount will be immediately removed from another subscription on your account, which will then be billed at full-price. You remain responsible for compliance with these Terms and all Starlink policies, including payment of all amounts, for any additional subscription added to your account. Learn more about family plans in the Starlink FAQs.

Payment Method. You authorize Starlink to charge an approved payment method, including bank-to-bank payments, credit or debit cards (where available) for all charges made under the Agreement, including applicable taxes and fees. Use of a credit or debit card is subject to the terms and conditions in your card member agreement, including fees that may be charged by the issuer. If there is a change to your bank or card account information, including expiration date, you must update your payment information in the Starlink Customer Portal to avoid suspension or termination of Services and to enable Starlink to process refunds. Starlink may also update your payment method data with information provided by the payment service providers. You authorize us to continue to charge your payment method following any update to your information.

Shipping & Handling. Shipping and handling charges will apply and are non-refundable. Please consult your Starlink account for an estimate of delivery times. Deliveries may require signature. Starlink will use the carrier of its choice.

Taxes, Fees, Surcharges. In addition to charges for the Services, the Starlink Kit, and any accessories you buy, we may collect or request reimbursement for taxes and other fees and surcharges required by law, including, without limitation, value added, goods and services, consumption, sales, use, gross receipts, excise, and access. You are also responsible for any additional government fees, rights of way charges, license or permit fees, and any other duties, charges or surcharges imposed on the sale or use of the Services or Starlink Kit.

Bills, Payment Disputes & Suspended Services. Bills are provided to customers on a monthly basis only through the Starlink Customer Portal. Disputes on your Starlink bill should be handled via your account in the Starlink Customer Portal. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due or your Services will be suspended until the overdue amounts are paid.

Software Updates and License Terms. Software copies and updates installed on the Starlink Kit are not sold, only licensed to you personally (on a non-exclusive, non-transferable, limited and revocable basis), for use as installed on the Starlink Kit and subject to Software License and Usage Terms, and restrictions that Starlink posts on the Starlink Customer Portal. Starlink reserves all intellectual property rights and other rights and interests in the Starlink Kit, the Services, and the software, and grants no license, except as expressly granted in this Agreement.

Outside Region Fee. A Starlink Kit activated outside of the region it was originally purchased may be subject to an "Outside Region Fee." Due to foreign exchange volatility and local taxes, the amount of the Outside Region Fee may be subject to slight variation. Additional details can be found in the Starlink FAQs, including a map showing countries by region.

Demand Surcharge. Your Order may be subject to a one-time additional charge depending on the location of your Service address, the Service Plan you choose, and the Starlink Kit model you select ("Demand Surcharge"). If you change your Service address or Service Plan at a later date, you may be required to pay the Demand Surcharge. Additional details can be found in the Starlink FAQs.

Discounts. Starlink may offer you discounts at the time of sale, including on your monthly Service fee. You must maintain your eligibility for these discounts. In the event that you fail to maintain your eligibility, Starlink may remove the discount or charge your approved payment method for the value of the discount or incentive. Additional details can be found in the Starlink FAQs.

Starlink Kit Installation.

Kit Install Guidelines. You are responsible for the installation of the Starlink Kit in a location that has a clear field of view of the sky, per the Starlink App and the Install Guide available in the Starlink Customer Portal. You shall not modify the Starlink Kit in a manner (including cosmetic/paint changes) that contradicts the Install Guide or would otherwise alter the transmission characteristics of the equipment, including placing the antenna under a cover/radome, unless approved by Starlink. At Starlink’s sole discretion, if we determine that your installation or modification of a Starlink Kit has resulted in a material degradation of the Service or equipment, the equipment Limited Warranty may be voided. Should use of the Services require any construction or alteration to your property, Starlink is not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services. If you require a permanent roof or vehicle mount installation, you acknowledge the potential risks associated with this type of installation, including, without limitation, with respect to any warranty that applies to your roof, vehicle, vessel for penetration of the membrane. Follow the Install Guide. If you cannot safely install the Starlink Kit, do not install it and seek professional assistance.

Kit Install Authorizations. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord/owner approvals and requirements for the installation of the Starlink Kit, to pay any associated fees or other charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Starlink Kit.

IN-MOTION USE PROHIBITED FOR UNDESIGNATED KITS, COUNTRIES AND USES. YOU ARE PROHIBITED FROM INSTALLING OR USING A KIT ON A MOVING VEHICLE OR VESSEL UNLESS STARLINK HAS DESIGNATED YOUR SPECIFIC KIT MODEL AND/OR MOUNT FOR IN-MOTION USE AND HAS OBTAINED ALL REQUIRED IN-MOTION APPROVALS IN THE COUNTRY OF USE. NOTWITHSTANDING THE FOREGOING, USE OR INSTALLATION OF A KIT ON AN AIRCRAFT OF ANY KIND IS PROHIBITED IN ALL CASES WITHOUT STARLINK’S PRIOR WRITTEN CONSENT (WHICH WOULD INCLUDE SIGNING NEW OR ADDITIONAL TERMS AND CONDITIONS WITH STARLINK). SERVICES IN-MOTION ON AN AIRCRAFT, VEHICLE OR VESSEL (e.g., CARS, VANS, RVs, BOATS) VIA AN UNAUTHORIZED KIT OR COUNTRY IS PROHIBITED, WILL VOID THE LIMITED WARRANTY OF YOUR KIT, AND MAY BE GROUNDS FOR TERMINATION OF YOUR AGREEMENT WITH STARLINK PER SECTION 6.6 OF THESE TERMS. Visit Starlink FAQs for a description of the Starlink Kit models designated for in-motion use.

Kit Installation on Moving Vehicles. For Kits and mounts designated for in-motion use, you agree and are responsible for taking proper precautions for ensuring that the equipment mount is installed on a structurally sound, horizontal surface. You acknowledge that equipment falling into the road or off a vessel due to poor installation practices can cause serious accidents resulting in bodily injury. You shall not mount a Starlink Kit on any vehicle or vessel if it is not stable, or if it cannot be properly secured as described in the Install Guide and used with the proper mount designed for in-motion use. If no in-motion specific mount is available from Starlink, you are responsible for ensuring the Starlink Kit is installed properly and safely.

Service Plans.

For a description of your Service Plan, please review the Service Plan Descriptions. The Service Plan Descriptions are incorporated herein by reference and form a part of this Agreement

Changes, Cancellation, Returns, Transfers and Termination.

Changes by Starlink. Starlink may change or discontinue Service Plans, prices, these Terms, Kit versions, and the Starlink Specifications from time to time. Starlink will provide you with notice at least one month prior before materially adverse changes come into effect. Starlink will provide you with an email notice summarizing the changes and your right to cancel this Agreement. Subject to your options and conditions under Sections 6.2 (Service Cancellation), 5.3 (Kit Return and Full Refund) and 5.4 (Rented Kit Returns and Fees) by continuing to use the Services you agree to any changes.

Service Cancellation. Subject to any applicable Service Commitment and Change Fee, you can stop the recurring monthly payment, cancel Services and withdraw at any time via your Starlink account located within the Starlink Customer Portal. To avoid being billed for the following month of Services you must cancel Services prior to your invoice statement being generated. If you have rented a Starlink Kit, you must return your Starlink Kit in good condition within 30 days of Service cancellation or you will be charged the full retail price of the Kit. You are not entitled to any refunds, except as set forth under Sections 2.3 (Refundable Deposit) and 6.3 (Kit Return and Full Refund).

Kit Return and Full Refund. You may return an undamaged, untampered and unmodified Starlink Kit and any accessories purchased on starlink.com within 30 days of the Payment Due Date for a full refund for any reason, including the inability to receive Services due to field-of-view issues. If you purchased a Starlink Kit or accessories, you will be refunded the price of the equipment. If you rented Starlink Kit, you will be refunded your Activation Price only. Should you timely return your Starlink Kit, you will also be refunded for the first month’s service fee or rental fee, as applicable, the Monthly Kit Access Fee and the Demand Surcharge. To return the Starlink Kit or any accessories, follow instructions in the Return Policy in the Starlink Customer Portal.

Rented Kit Returns and Fees. If you have rented a Starlink Kit, you must return your equipment in an undamaged, untampered and unmodified condition (except normal wear and tear, determined by Starlink) within 30 days of Service cancellation or you will be charged the full retail price of the Kit as described in the Order. You will be directly responsible for loss, repair, replacement and other costs, damages, fees and charges if you do not return the Starlink Kit to us in good condition. Starlink will issue you a return shipping label to allow you to return the Kit. Follow instructions in Starlink’s Return Policy for returning rented Kits in the Starlink Customer Portal. Starlink Kits may only be rented for the Residential Service Plans; however, at Starlink’s sole discretion, renting Kits may be made available for Priority or Roam Service Plans as described in the Service Plan Descriptions.

Transferring Services and Kits. Customers who have purchased their Starlink Kits may have the option to transfer or assign your Services to another responsible party if the account is paid-in-full, in good standing, and there is network capacity under the requested Service Plan. Transferred Services are not available to customers who have rented a Starlink Kit. Transferring Services is not available until the earlier of (i) 120 days after you purchased your Starlink Kit, or (ii) 90 days after you activated your Starlink Kit. Please visit https://support.starlink.com/ or https://starlink.com/activate to learn more about activating Services after a Kit has been transferred or sold to a third-party.

Termination by Starlink. Starlink may, at any time, without prior notice, immediately terminate or suspend all or a portion of your account and/or access to the Services for: (a) a violation of these Terms, including the Starlink Acceptable Use Policy; (b) a request and/or order from law enforcement, a judicial body, or other government agency; (c) unexpected technical or security issues or problems, including but not limited to a material malfunction of the Starlink network, software or hardware; (d) a failure to obtain or maintain the necessary governmental authorizations required to bring Services; (e) your participation in fraudulent or illegal activities; (f) your withdrawal of consent to allow Starlink to use your personal data to comply with applicable laws as described in the Starlink Privacy Policy; (g) your failure to pay any fees owed for Services if you have not cured such non-payment within 24 days from the date of your invoice; or (h) its convenience after proper notice.

Limited Warranty, Disclaimers, Remedies, and Liabilities.

Limited Warranty. The Starlink Kit and Services are subject to the following Limited Warranty.

DISCLAIMERS. EXCEPT AS SET FORTH IN SECTION 7.1 (LIMITED WARRANTY), STARLINK PROVIDES THE STARLINK KIT AND SERVICES “AS IS,” WITHOUT ANY EXPRESS WARRANTY, CONDITION OR REPRESENTATION. STARLINK DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATIONS OF LIABILITY. STARLINK WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE, INDIRECT DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, LOST REVENUE, WORK STOPPAGE, LOSS OR CORRUPTION OF DATA, COMPUTER FAILURE, DATA SECURITY BREACH, MALFUNCTION OR ANY LOSSES OR DAMAGES RESULTING FROM THE KIT INSTALLATION, REPAIR, REMOVAL, OR OTHER ASSOCIATED SERVICES. STARLINK’S LIABILITY UNDER THESE TERMS FOR ANY INDIVIDUAL CLAIM OR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO STARLINK UNDER THESE TERMS OVER THE SIX MONTHS PRECEDING THE CLAIM GIVING RISE TO THE LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION WILL APPLY TO ANY CLAIMS OR DAMAGES ARISING OUT OF OR RELATED TO THE AGREEMENT, SERVICES OR STARLINK KIT, INCLUDING ANY EXEMPLARY OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER STARLINK WAS INFORMED OR WAS AWARE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND REGARDLESS OF WHETHER CLAIMS ARE ASSERTED BASED ON CONTRACT, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHER LEGAL OR EQUITABLE CLAIM OR THEORY PROVIDED, EXCEPT IF AND TO THE EXTENT THAT ANY LIMITATION VIOLATES APPLICABLE MANDATORY LAW THAT THE PARTIES CANNOT DEROGATE FROM BY WAY OF CONTRACT.

ASSUMPTION OF RISK. YOU AGREE THAT YOUR USE OF THE SERVICES AND THE STARLINK KIT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. SERVICES ARE NOT SUITED OR INTENDED AS A MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE.

Compliance.

General. Customer agrees to comply with all laws and regulations applicable or related to the performance of obligations under this Agreement.

Privacy. Starlink processes personal information as described in its Starlink Privacy Policy, as amended from time to time.

Acceptable Use Policy. You agree not to use, or permit others to use, the Services in ways that (a) violate any applicable law or applicable regulation, (b) violate the Starlink Acceptable Use Policy, or other policies available on the Starlink Customer Portal, (c) infringe the rights of others, or (d) interfere with the users, Services, or Starlink Kit of the Starlink network or other networks. You are responsible for complying with the terms for any third-party services (e.g., video streaming or gaming apps) that you subscribe to using Starlink Services.

International Trade Laws. You must comply with all applicable export control, economic sanctions, customs/import, anti-money laundering, and anti-corruption laws and regulations (collectively, “International Trade Laws”). You acknowledge that you are only authorized to access Services at the location identified on your Order or otherwise authorized by Starlink, and you will not divert the Starlink Kit or Services to any other locations, or to users or for uses that are prohibited under International Trade Laws.

Modifications to Starlink Products & Export Controls. Starlink Kits and Services are commercial communication products. Off-the-shelf, Starlink can provide communication capabilities to a variety of end-users, such as consumers, schools, businesses and other commercial entities, hospitals, humanitarian organizations, non-governmental and governmental organizations in support of critical infrastructure and other services, including during times of crisis. However, Starlink is not designed or intended for use with or in offensive or defensive weaponry or other comparable end-uses. Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may transform the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the export, support, or use outside the United States. Starlink aftersales support to customers is limited exclusively to standard commercial service support. At its sole discretion, Starlink may refuse to provide technical support to any modified Starlink products and is grounds for termination of this Agreement.

Security Measures. You acknowledge that Starlink administers and enforces cybersecurity policies and procedures to identify and respond to incidents involving Starlink data, mitigate the effects of any such incidents, document their outcomes, and notify appropriate stakeholders (including authorities and affected data subjects, as appropriate).

Indemnification.

You agree to compensate and hold harmless Starlink against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys’ fees, arising out of or related to these Terms, any and all uses of your account, and your use of the Starlink Kit and Services. This includes, without limitation: (a) responsibility for all such consequences resulting from actions by you or any user of your account in violation of these Terms, the Acceptable Use Policy, or any law or regulation; (b) negligent, reckless or intentionally wrongful act by you or any user of your account; and (c) any breach by you of any of the covenants contained in these Terms.

No Unauthorized Transfers; Assignments, or Acts of Agency.

Transfers and Assignments. You may not assign, sell, or transfer this Agreement, software installed on the Starlink Kit, or access to Services without Starlink’s consent as described under Section 6.5. Unauthorized transfers or assignments will be null and void. Starlink may terminate this Agreement for cause if you attempt to transfer Services or this Agreement. If your Starlink Kit is stolen, destroyed or otherwise removed from your premises without your authorization, you must provide notice via the Starlink Customer Portal immediately, or else you may be liable for payment for unauthorized use of the Services. You are liable for any charges or fees incurred by the use of the Services and Starlink Kit by anyone else. Starlink can assign its rights and obligations under these Terms, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion, and Services may be provided by one or more legally authorized Starlink affiliates.

Acts of Agency. You must create a Starlink account and enter into this Agreement for the Services in your own name. You cannot use an agent or any other representatives to purchase the Services or deal with Starlink, except where an agent or representative is (a) a household or family member, or personal caregiver, of the account holder, (b) an employee, director or officer of the account holder; or (c) any other person expressly approved by Starlink. You warrant that you have not purchased Starlink via a commercial third-party, are not acquiring the Service as part of bundled service offering provided by a commercial third-party, and have not and will not make payment to any commercial third-party in connection with the Services, except where expressly authorized by Starlink. A list of Authorized Starlink Resellers can be found in the FAQs at https://support.starlink.com/. Starlink reserves the right to seek information from you confirming these affirmations. Failure to follow the terms of this Section is a breach of this Agreement that may result in the termination of the Agreement for non-compliance.

Governing Law.

For Services provided to, on, or in orbit around the planet Earth or the Moon, this Agreement and any disputes between us arising out of or related to this Agreement, including disputes regarding arbitrability (“Disputes”) will be governed by and construed in accordance with the laws of the State of Texas in the United States. For Services provided on Mars, or in transit to Mars via Starship or other spacecraft, the parties recognize Mars as a free planet and that no Earth-based government has authority or sovereignty over Martian activities. Accordingly, Disputes will be settled through self-governing principles, established in good faith, at the time of Martian settlement.

Agreement to Arbitrate.

Please carefully read Section 12 (Agreement to Arbitrate), which applies to any Disputes between you and Starlink.

Under these Terms, you and Starlink each waive any and all rights to have a court or jury hear or decide any Disputes. Rather, Disputes will be settled by a single arbitrator in a binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the United States Commercial Arbitration Rules of the AAA. To learn more about the rules and how to begin an arbitration, you may call any AAA office or go to www.adr.org.

Notice of Dispute. If you have a Dispute, before initiating arbitration, you must send a written notice to starlinkresolutions@spacex.com describing your issue and your desired resolution. If your Dispute has not been resolved within 60 days of submitting a notice, you may initiate arbitration as described above.

Arbitration Costs and Fees. If you commence an arbitration against Starlink pursuant to this binding arbitration clause, Starlink will pay the arbitration fees and expenses imposed by the AAA directly. However, if the arbitrator finds your claim is frivolous or brought for an improper purpose, then Starlink may seek reimbursement of any or all fees and expenses paid to AAA for the arbitration.

PROHIBITION ON CLASS ARBITRATION. YOU AND STARLINK AGREE THAT NO DISPUTE OR CLAIM MAY BE BROUGHT OR MAINTAINED AS PART OF A CLASS ACTION OR CLASS ARBITRATION OR OTHER REPRESENTATIVE ACTION OR ARBITRATION, REGARDLESS OF WHETHER THE APPLICABLE ARBITRATION RULES WOULD OTHERWISE PERMIT CLASS OR REPRESENTATIVE PROCEEDINGS. ACCORDINGLY, YOU AND STARLINK MAY ONLY PURSUE A CLAIM AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND MAY NOT PURSUE A CLAIM AGAINST THE OTHER ON BEHALF OF ANY OTHER PERSON, AND NO OTHER PERSON MAY PURSUE A CLAIM ON BEHALF OF YOU OR STARLINK AGAINST THE OTHER. AN ARBITRATOR MAY ENTER AN AWARD ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.

General Provisions.

Customer Support. Customer support is available for the Services and the Kit on the Starlink Customer Portal and https://support.starlink.com/ for customers who have signed into the Starlink Customer Portal. You acknowledge and agree that Customer support provided over the phone may be recorded for training and quality purposes.

Severability. If any term of this Agreement is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect.

Eligibility. You must be at least 18 years old (or the legal age of majority in your jurisdiction of residence) to enroll in Services.

Records. You should keep copies of these Terms and any sales receipt or other materials relevant to your purchase of the Starlink Kit and Services for your records. Starlink reserves the right to substitute, change, cancel, or add to any part of these Terms at any time upon notice to you and your continued use of the Services constitutes agreement to the updated Terms. Starlink will notify you prior to materially changing its Terms. Visit the Starlink Customer Portal for the most current Terms.

Electronic Delivery Policy, Customer Consent, and Notices. You consent to receive all agreements, updates, disclosures, policies, notices, and other information (collectively, “Notices”) provided by Starlink or its affiliates via paper and/or electronic delivery at Starlink’s sole discretion. Starlink may deliver or display Notices to you by email or pop-up window, or by posting a message on the Services or the Starlink Customer Portal. You may receive periodic texts, emails, or other communications from Starlink, such as notices regarding expiration of your account and changes to these Terms.

No Waiver. No waiver by Starlink of any breach of these Terms will be a waiver of any preceding or succeeding breach. No waiver by Starlink of any right under these Terms will be construed as a waiver of any other right. Starlink will not be required to give notice to enforce strict adherence of these Terms. A waiver must be provided in writing by an authorized representative of Starlink to be effective.



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Starlink is a division of SpaceX.

Acceptable Use Policy

ENGLISH

This Acceptable Use Policy (“AUP”) describes the acceptable use by you of Starlink internet services (“Services”) and equipment (“Starlink Kit”). This AUP is a material part of your Services agreement between you and Space Exploration Technologies Corp. (together with its affiliates, “SpaceX”) (the “Service Terms”). This AUP allows SpaceX to provide customers with the best Services possible while also complying with the applicable laws and regulations governing use of the internet. BY USING THE SERVICES YOU AGREE TO BE BOUND BY AND COMPLY WITH THE AUP.

AUP VIOLATION EXAMPLES. You agree not to do, or attempt to do, any of the following in connection with your use of the Services or Starlink Kit: (1) remotely controlling or piloting any aerial drone or unmanned vehicle, unless otherwise contractually permitted by SpaceX; (2) engaging in any military activity other than for purposes of supporting leisure and quality-of-life programs for military service members approved by SpaceX (“Morale, Welfare and Recreation”); (3) accessing without permission or right the accounts or computer systems of others, spoofing the URL, DNS or IP addresses of SpaceX or any other entity, or penetrating the security measures of SpaceX or any other person’s computer system; (4) transmitting uninvited communications, data or information, or engaging in other similar activities, including without limitation, “spamming”, “flaming”, and DoS attacks; (5) intercepting, interfering with, or redirecting email or other transmissions sent by or to others; (6) introducing viruses, worms, or harmful codes (e.g., Trojan horse); (7) engaging in conduct that is defamatory, fraudulent, obscene, or deceptive; (8) engaging in any conduct that is harmful to the Starlink network or other networks with which SpaceX is interconnection, or that interferes with the integrity or normal operations of the Services, the internet generally, or other internet users; (9) using the Services or Starlink Kit in violation of any SpaceX rule, policy, or guideline provided in the Starlink Customer Portal or on Starlink.com/legal , including failure to comply with all Notice to Mariners (NOTMAR), and to stay clear of the designated hazard areas related to SpaceX rocket launches; (10) using the Services or Starlink Kit in any fashion for the transmission or dissemination of images or other content containing child pornography or nonconsensual explicit material, including, but not limited to, deepfakes ; (11) downloading or using the Services or Starlink Kit in violation of International Trade Controls described in the Service Terms (12) otherwise violating applicable law in any way; or (13) engaging in any conduct that SpaceX, in its discretion, reasonably determines to be a misuse of the Services of Starlink Kit.

THIRD PARTY INTELLECTUAL PROPERTY INFRINGEMENT.SpaceX respects the intellectual property rights of third parties. You may not store any material or use the Services or Starlink Kit in any manner that constitutes an infringement of third-party intellectual property rights, including, for example and without limitation, under copyright law. Pursuant to Section 512 of the Digital Millennium Copyright Act, it is SpaceX’s policy to terminate the account of repeat copyright infringers in appropriate circumstances.

EXCESSIVE USE OF NETWORK RESOURCES. SpaceX reserves the right to engage in reasonable network management to protect the overall network, including analyzing traffic patterns to optimize Services and preventing the distribution of viruses or other malicious code.

AUP ENFORCEMENT AND NOTICE. Failure to observe the restrictions and guidelines set forth in this AUP may result in SpaceX taking actions that may range from a warning to a suspension or termination of Services. SpaceX reserves the right to act immediately and without notice to restrict, suspend, or terminate Services, if SpaceX determines that your conduct may violate any prohibition stated in this AUP or otherwise presents a risk or harm to SpaceX or its customers. In the event of termination of Services due to a violation of this AUP, you are still responsible for all applicable Starlink Kit and Service charges up to the date of termination. Except as expressly provided herein, the rights and remedies of SpaceX are cumulative and not exclusive of any rights or remedies that SpaceX may otherwise have at law or in equity.

REVISIONS AND RESERVATION OF RIGHTS. SpaceX reserves all rights, including the right to revise, amend or modify this AUP and any other SpaceX policy at any time, in accordance with the Service Terms. Such changes will become effective on the date SpaceX sends them to you or posts them to starlink.com/legal. Your continued use of the Services will constitute your acceptance of any such changes to this AUP or any other SpaceX policy. If you do not wish to continue Services after a change, you may terminate Services via the Starlink Customer Portal at any time, in accordance with the Service Terms.

Starlink © 2026

Starlink is a division of SpaceX.

Intellectual Property

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OUR NAME AND LOGO:

In order to avoid any risk of confusion, the SpaceX and Starlink name, logo or other trademarks (such as Falcon and Dragon) should not be used to endorse any product, entity or idea without our express written permission, unless otherwise allowed under current trademark law, (e.g., the fair use doctrine). If you have any questions concerning the usage of SpaceX trademarks, please submit your request to media@spacex.com.

UNSOLICITED MATERIALS/IDEAS:

SpaceX and its employees do not accept or consider unsolicited materials or ideas, including ideas for new or improved technologies, processes, services, materials, promotions, or marketing plans. This policy exists to avoid any misunderstandings or disputes if your ideas are similar to those SpaceX has developed or is developing independently. Unless SpaceX has a prior agreement with you, please don’t submit unsolicited materials, ideas, concepts, suggestions or other works in any form to us. Despite the policy, if you do submit anything, and regardless of what you state in your submission, you agree: (1) SpaceX will consider your submission to be non-confidential and nonproprietary; (2) SpaceX has no obligation to review the submission; and (3) SpaceX is free to use any such submission or content for any purposes whatsoever, including, without limitation, developing and marketing products and services, without any liability or payment of any kind to you. SpaceX takes no responsibility for any unsolicited materials or ideas transmitted to us.

COPYRIGHT INFRINGEMENT:

If you are a content owner (or agent) and have evidence that a Starlink user is using the service to download your copyrighted materials without the right to do so, please send a notice to copyrightabuse@spacex.com that includes at least the name and owner of the content being infringed, IP address, port, protocol, and time of infringement. It is our policy to terminate the account of repeat copyright infringers in appropriate circumstances. Please note that Starlink is a passive provider of internet access, and any copyrighted materials do not reside on our system or network. If you are seeking removal of these materials from the Internet, please contact the service responsible for hosting them.

Starlink © 2026

Starlink is a division of SpaceX.

Starlink Limited Warranty

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Limited Warranty

The Starlink Kit and Services are novel, under development, and subject to change. The Starlink Kit will be free from defects in material and workmanship and generally meet performance goals set forth in the Starlink Specifications, as amended by Starlink from time-to-time based on experience and innovation (“Limited Warranty”). The Limited Warranty will be available for the following time periods, depending on Kit model, Service location and the equipment seller (“Warranty Period”) and operates alongside any rights you may have under your local consumer protection laws and in no way restricts those rights.

HARDWAREWARRANTY PERIODPerformance Kit (Gen 1 and Gen 2) (All countries)24 months from the date of the original purchase on starlink.com; or 24 months from the date purchased from an authorized retailer.Performance Kit (Gen 3) (All countries)36 months from the date of the original purchase on starlink.com; or 36 months from the date purchased from an authorized retailer.Standard Kit, Enterprise Kit, and Mini Kit (European Union and United Kingdom)24 months from the date of the original purchase on starlink.com; or 24 months from the date purchased from an authorized retailer.Standard Kit, Enterprise Kit, and Mini Kit (All countries, excluding EU and UK)12 months from the date of the original purchase on starlink.com; or 12 months from the date purchased from an authorized retailer.Accessories & Devices Sold Separately (Any accessories or devices purchased separately from the originally purchased Kit for EU and UK)24 months from the date of the original purchase on starlink.com; or 24 months from the date purchased from an authorized retailer.Accessories & Devices Sold Separately (Any accessories or devices purchased separately from the originally purchased Kit for all countries, excluding EU and UK)12 months from the date of the original purchase on starlink.com; or 12 months from the date purchased from an authorized retailer.

What Customer Must Do

If the Starlink fails to meet the Limited Warranty standard, you are entitled to submit a warranty claim by providing a detailed description of the failures via the Starlink Customer Support Portal. In the event a warranty claim is approved by Starlink, you must return the defective device. If you fail to return the defective device, Starlink reserves the right to charge you for the replacement device.

What Starlink Will Do

Starlink will cure confirmed failures within 30 days of receiving your claim by replacing the defective device with a different device . This replaced device or part will be covered by the Limited Warranty for the greater of 3 months or the remainder of the original Warranty Period. The remedies set forth here are your sole and exclusive remedies for breaches of the Limited Warranty, Service deficiencies or unavailability and other breaches by Starlink.

What Is Excluded from Limited Warranty

Starlink is not responsible for damage to the Starlink Kit after delivery or for Kit or Service malfunctions or underperformance resulting from:

• failure to follow instructions, including by obstructing the Starlink Kit’s field of view of the sky or covering the antenna with a radome;
• manual re-pointing the antenna, if your version of the antenna includes a motorized pointing mechanism;
• in-motion use with Kits and Services not authorized or designated for such use;
• incompatible installation environments or use in combination with devices or software not provided or approved by Starlink;
• problems with customer’s electrical power or network equipment;
• interference by other emitting devices or too many active or parallel network connections;
• repair, modification (including paint or other cosmetic changes), or disassembly of Starlink Kit by anyone other than Starlink or an approved affiliate;
• fire, flood, wind, lightning, earthquake, weather, or other acts of nature or God;
• spills of food or liquids by customer or third-parties;
• planned or emergency maintenance on the network by Starlink;
• misuse, abuse, accident, vandalism, alteration, or neglect;
• normal wear and tear or deterioration, or superficial defects, dents, or marks that do not impact performance of the Starlink Kit;
• unexpected technical or security issues or problems, including a material malfunction of the Starlink network, software, or hardware;
• inability to obtain or maintain necessary permissions, authorizations, or permits; or
• events not reasonably within Starlink’s control.

Approved Starlink Kit Modifications for In-Motion Kits by Retailers

To maintain the Limited Warranty, all modifications made by authorized retailers to the Starlink Kit must be approved by Starlink in writing and may be subject to additional evaluation fees in order to assess operability.

Starlink © 2026

Starlink is a division of SpaceX.

User Content License, Release and Waiver

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This Agreement is applicable only to the use of the website not to the provision of telecommunication services.

Content & Appearance License, Release, and Waiver (“Agreement”)

By uploading your content into the Starlink site, you agree to grant SpaceX, Starlink and its affiliates (collectively, “Starlink”), a non-exclusive, perpetual, worldwide, royalty-free license (the “License”) to use your created video or photograph, voice, image, text, persona, likeness, name and performance in any audio, visual, and audiovisual renderings taken by or of you (the “Content”). You waive any right of prior approval, and release Starlink from, and will neither sue nor bring any proceeding against Starlink for, any claim or cause of action, whether now known or unknown, for defamation, copyright infringement, and invasion of the rights to privacy, publicity, or personality or any similar matter, or based upon or relating to the use and exploitation of the Content (the “Release”).

This License gives SpaceX and Starlink the right to:

• Repost, produce, modify, create derivative works of, and otherwise use the Content or derivative work thereof, in whole or in part, in any manner and matter (including for marketing and promotional activities) or in combination with any other material, in any format or media, whether now existing or hereafter devised, including, but not limited to, text, data, images, photographs, illustrations, animation and graphics, video, audio, and all formats of computer readable electronic or digital media (the “Works”);
• Publicly display, distribute (directly or indirectly), transmit, or broadcast the Works by any means and in any digital media now known or hereafter devised; and
• Use your social media platform handle/handles for identifying (“tagging”) your Content used in the Works.

You represent that:

• The execution of this Agreement will not cause or create any conflict with, breach of or default of any contract by which you are bound;
• You will comply with all applicable laws and regulations;
• This Agreement shall in no way be interpreted as creating an agency or employment relationship between you and Starlink;
• You are at least 18 years of age and are competent to enter into this Agreement;
• You have all necessary legal rights to grant the License and Release set forth above; and
• The Content will be original and will not infringe on any copyright, trademark, privacy or any other proprietary right of another person.
• You consent to Starlink collecting, using and sharing any personal information contained in the Content, as well as your name and social media username(s), and agree to Starlink’s Privacy Policy.

If any term of this Agreement is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect. This Agreement and any disputes between us arising out of or related to this Agreement will be governed by and construed in accordance with the laws of the State of California in the United States.

Starlink © 2026

Starlink is a division of SpaceX.

Priority Plan Service Level Agreement

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This Service Level Agreement (“SLA”) sets the measures against which Starlink guarantees its Service performance and establish the remedies and mechanism by which you may be compensated by Starlink should Starlink fail to achieve the SLA guarantees. This SLA forms part of your Agreement with Starlink and may be subject to change at Starlink’s sole discretion, in accordance with the terms of the Agreement, with changes taking effect at the beginning of the monthly billing period following notification from Starlink of any changes to the SLA.

1. MECHANICS AND COMPENSATION.
2. Measurement Period. Starlink will measure any metric guaranteed by the SLA over the course of each monthly billing period for each service line. Measurement shall only occur within each monthly billing period and not over a continuous or rolling period. If the SLA is added in the middle of a monthly billing period, remedies for Outage Time will only be available for the period during which the SLA was active on the service line. To calculate Network Availability when the SLA is added in the middle of a monthly billing period, the total time in the monthly billing period will be used and not just the portion of the month during which the SLA was active.
3. Compensation for SLA Violation. Starlink will determine, in its sole discretion on the basis of the methods of calculation specified in Section 2, when an SLA violation has occurred (“SLA Violation”). If any SLA Violation occurs with respect to a service line, Starlink will apply a credit against future Service payments (“Service Credit”) to your Starlink account equal to 20% of the base cost of the service line for the monthly billing period in which the SLA Violation occurred. In the case of a service line with multiple Kits, the amount credited for each failing Kit will be 20% of the total recurring Service payments for that service line divided by the number of Kits on that service line. You agree that this Service Credit shall be your sole and exclusive remedy for any failure by Starlink to meet its obligations under this SLA. If a service line is active on multiple Service plans during the monthly billing period, compensation for an SLA Violation will be pro-rated according to the portion of the billing period spent on each Service plan. Service Credits will be issued within 30 days of the end of the month in which the SLA Violation occurred. All Service Credits expire 24 months after the date of purchase or issuance, unless otherwise specified in the Order. In the event of termination of the Agreement, unused Service Credits are refundable for up to 24 months after the date of purchase or issuance.
4. Availability of SLA. The SLA is available on a per-line basis for any Starlink Local Priority or Global Priority plans described in the Service Plan Descriptions. SLA coverage is limited to Kits registered and used in cells marked as Available on the Starlink website. This SLA does not apply to (i) Mini Kits, (ii) Data Pools, (iii) Impact Plans, or (iv) Bonded Gateways.
5. NETWORK AVAILABILITY GUARANTEE.
6. Service Level Guarantee. For service lines with an SLA applied, Starlink guarantees 99.9% Network Availability (meaning, an Outage Time not to exceed 0.1% of the measurement period) over each monthly billing period (calculated as specified in this SLA).
7. Measurement Methodology. While it is powered and in active use, Starlink will measure whether your Kit is able to connect to a Starlink Point of Presence every second. Should this check fail continuously for at least 60 seconds, this period plus every additional second until your Kit successfully reconnects to the Starlink Point of Presence will count as “Outage Time” for the current monthly billing period. If the Outage Time as a percentage of the total time in the monthly billing period exceeds the maximum Outage Time guaranteed in Section 2.1, an SLA Violation will be deemed to have occurred. The Kit automatically detects Outage Time. Outage Time can be viewed in your Starlink account. If you believe Outage Time was not detected by the Kit and is not reflected in your account, you must submit a support ticket within 14 days of the date of the Outage Time. The support ticket must include the precise time period (UTC) and nature of the outage. Starlink will review the support ticket and if valid, will record the Outage Time in question to be included in calculation of Network Availability.
8. Exclusions and Limitations. Outage Time as specified in Section 2.1 shall not count towards an SLA Violation if any of the following are true at the time of the outage, as determined by Starlink in its reasonable discretion:

• The Kits or Services were used in ways that do not comply with the Service Terms, Service plans or Starlink policies.
• The Kit is not installed in accordance with the install guidelines provided by Starlink, including but not limited to the Starlink Enterprise Readme and instructions provided in the box and/or on Starlink.com.
• The Kit has not maintained a clear, unobstructed view of the sky at all times, which includes when using the Kit in motion.
• The Kit experiences a disruption to Service caused by you or third parties, including, but not limited to, as a result of radio interference, physical obstructions, unstable power supply to the Kit, or your network configuration on non-Starlink devices.
• The Kit is in Sleep Mode.
• The Kit is performing a device reboot for regular software lifecycle management purposes.
• The Kit is providing rate limited Service as a result of data allowance having been exceeded.
• The Outage Time is caused by a force majeure event or Act of God preventing Starlink from providing Service to your Kit and/or other essential network components.
• The Kit is in a country where Starlink does not provide Service.
• The physical tilt of the Kit is in excess of 20 degrees (applies only to Performance Kit).
• The Kit is misaligned more than 5 degrees from the recommended alignment (does not apply to Performance Kit).

Starlink © 2026

Starlink is a division of SpaceX.

Fair Use Policy

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Starlink’s Fair Use Policy describes how we manage our network traffic and assign customer data based on the Service Plan. Please visit the Service Plan Descriptions to learn more about the Service Plans.

REASONABLE NETWORK MANAGEMENT

• Balancing Supply and Demand. Starlink is a finite resource that will continue to grow as we launch additional satellites. To serve the greatest number of people with high speed internet, we must manage the network to balance Starlink supply with user demand, which is impacted by such factors as service location and usage time.
• Traffic Neutrality. We treat internet traffic equally, without discrimination based on content, sender, application or service. Network management practices are deployed based on technical requirements for specific categories of traffic. These practices are applied in an “application-agnostic” manner, meaning that the treatment of traffic is independent of the content data.
• Network Integrity. We reserve the right to take additional network management measures as necessary to (1) comply with applicable laws, (2) preserve the integrity and security of the network, including but not limited to, analyzing traffic patterns to optimize Services and prevent the distribution of viruses or other malicious code, and (3) prevent or mitigate network congestion on the Services, including reducing speeds for some or all users.
• Distributing Data Based on Service Plan. We seek to distribute data among our users in a fair and equitable manner by (1) implementing network management policies when the demand for network resources exceeds supply, and (2) allowing users to choose among Service Plans with performance differences at various proce points that meet their needs.

TRACKING DATA USE & PURCHASING MORE

Eligible customers can track their monthly data usage and purchase or opt-in to Top-Up Data at any time via the Starlink App and on the Starlink Customer Portal once they hit the limit under their Service Plan. Once a customer opts-in, they will be automatically billed for additional Top-Up Data used until they opt-out. Top-Up Data usage per month will also be displayed on a customer’s monthly invoice. Additional details on the Priority Service Plans, Data Blocks and Top-Up Data and billing can be found in the Service Plan Descriptions and Terms of Service. A customer’s data usage allotment includes automated network diagnostic traffic that may not be customer initiated.

SPEEDS AND PERFORMANCE

See Starlink Specifications for details on Starlink expected performance data per Service Plan. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds may be lower during times of high usage. Starlink may temporarily reduce speeds if our network is congested.

Starlink © 2026

Starlink is a division of SpaceX.